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October 2023 by John Hausman
Went to this store looking for a new and not a used watch , I hoping they had a sea dweller 45 mm or the new 50 mm, this asian man greet me and told what what I was looking for , telling he has very low of new watches and has more used watches , I said I like large watch like my yacht master 2 have , then pointing out. His old yacht master 2 to me , in I can tell he not listening on what I have already, he seem very cold when came to talking to him and telling me I should contact my jeweler , I’m saying to myself, I guess he doesn’t want my business , I Normally. Shop at whaler village Rolex store in the pass ,and had no problem buying multiple watches in stock and where very nice and helpful. I’m not going give a recommendation to this cc shop here, the Louis Vuitton store, where very nice , don’t judge the cover of a book from its cover . Customers are the life blood to any business. , funny how my wife was getting more attention then I was due to jewelry she was wearing in there .
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October 2023 by Eric Ip
Visited the Maui with friends and happens to visit the shops at Wailea. Upon enter the Tourneau , greeted by a wonderful SA Rachel with a welcome smiles on her face. We have tried on few pieces Rolex and gladly offered to purchase a DateJust. Rachel made my friend’s dream come true to own his 1st Rolex.I have also leave my with list and got a call in few days and let’s me know my wish list is here.Went over and complete my purchase and walk out with happy smile on a Submarine Date.The services provided by Rachel and her team is amazing. This is the best purchase experience I ever had in a Rolex store.
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October 2023 by Thomas Brennan
Stefanie at this store is incredible. She helped find my retirement gift, and did everything possible to get it to me on time. I’ve never had a more enjoyable jewelry buying experience. Thanks Stefanie! Keep an eye out for my referrals! God Bless
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August 2023 by Ryan Brown
Walked into the Rolex store yesterday morning 8/13/23 to a very mentally disturbed employee named R*c**L. As I looked around the store at the very limited amount of watches that were not actually for sale, she began to verbally attack me and tell me that I should go home due to the current situation in Lahaina. I was absolutely taken back and appalled by such behavior from a store employee. The mayor of Hawaii is encouraging people to still visit the Island and support the local businesses and their economy. It sounds to me like she didn’t want to work and was upset that Rolex was still open for business. I told her, how are you going to pay your bills and feed your family if you’re encouraging people to leave the island and close your store? She didn’t have a response. Hawaii is still recovering from the effects of Covid and what it did to their economy since they had to shut everything down for so long. It’s absolutely heartbreaking what happened in Lahaina and I feel for all who have lost their homes, businesses or loved ones. I have many friends here that have lost everything due to the fire, including their jobs. During this time, we should all be coming together and show our love and support for one another instead of displaying anger and hate. It’s unfortunate that a disgruntled employee can ruin the experience and reputation of a well known company.
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August 2023 by Rommel L.
It was my 10 year wedding anniversary and my wife and I decided to renew our vows in Maui where we originally got married. A friend of mine mentioned buying a time piece at Tourneau and said they were great to work with. I've been on the 5+ year waitlist at my local AD for a GMT BLNR. I phoned the Tourneau shop and gave Spencer my preferred time pieces. A day later, Spencer and Casey notified me that they did not have a GMT, but had a DJ that another customer could not commit to purchasing . Needless to say, I went to check it out and it was def a piece I would add to my collection. This was my 1st Rolex purchase and I didn't have to wait for an eternity. This Tourneau team was exceptional and a pleasure to work with. I highly recommend Casey and Spencer, but the entire store was great and accommodating. You never know if the stars might align and your name will be drawn. Thanks again Tourneau team!!!
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August 2023 by Christian Golemi
Kind of a waste of retail space. They can only sell you pre owned pieces in which they are very limited. Not sure why the store even exists if they do not have pieces to sell. People tend to splurge on vacation but there is nothing to splurge on unless you want a used IWC. ?.
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June 2023 by Zannie S.
I found Stefanie thru the Yelp. We were planning our annual family trip to the island and I knew we were interested in investing into our first timepiece. Stefanie was extremely helpful and sweet. Prior to our arrival, she was able to secure some pieces for us to look at. Don't look any further - Stefanie is a professional and knows what she's doing. She was able to answer all of my questions. If you are on Maui and am looking for a Rolex, contact Stefanie. You won't regret it.
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May 2023 by Devin Atkins
Went into a shop in Beverly Hills and was treated like royalty went into this shop in Wailea to entertain how to become a sales rep at this “fine establishment” and being in real estate on this island and dealing with luxury clients this was a huge turn off and like most people said in the comments down below wish I never walked into this store! I never treat any of my clients or my people like this. You can feel the judgement in this store walked out thinking there was something wrong I did for asking questions. If you got money to buy a Rolex go to Beverly Hills or the one on the West Side!!!!!!! I don’t usually leave reviews but this experience was one that deserved a BAD review
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April 2023 by Christian W
We first met Ryan Nakamura four years ago while vacationing in Maui and found him to be one of the nicest and most genuine persons I've ever met. At that time, there was one Rolex model that I was searching for, and the store didn't have it in stock. He still took the time to spend with me, showed me other watches that were available, and we even tried on several pieces of jewelry. A few days later, Ryan called me and said that a shipment arrived, and my Rolex was there for me. I rushed down, and with no purchase history, had the Rolex that I was searching for!Due to Covid and other reasons, our second visit back to Maui and to the store was this week. Ryan remembered us, and was the same kind and genuine person that we met several years ago, perhaps with a little more grey, but it suits him well. :) Certainly the watch market has changed since my first visit, and with the demand all over the world being the highest ever (especially for Rolex), watches are so much harder to come by. Now, Rolex directs their dealers to display their watches as exhibition only, and this store is no different. It's still nice to see the various models and how they look on my wrist. But I do believe that if anyone could help when he can, Ryan is that person. I highly recommend visiting him if you're in Maui - the store is beautiful and they also have some very nice jewelry pieces!
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April 2023 by Janice D.
I have enjoyed each of my visits to this store. I first walked into this store many many years ago while vacationing in Maui, and Ryan spent a considerable amount of time with my husband and I and helped answer all of our questions. Ryan is incredibly knowledgeable and we loved talking to him about all sorts of time pieces. We did not have a purchase history with them yet he still took the time to help us, and he never ever made us feel dismissed, unlike other stores that we have visited. Ryan was very patient and kind. Even then (and much more now), Rolexes were hard to come by, and we didn’t hold much hope to be able to get one on our trip especially without a purchase history (most other stores require a purchase history). But Ryan treated us so well and when a new shipment came in while we were still on the island, he called us right away. That was many moons ago, and we still love to come into the store to say hi to Ryan whenever we are here on vacation. We have made other purchases as well - their Como Italia jewelry is also so beautiful. On the watches side, times have changed and exquisite watches such as Rolexes (and certainly they are not the only watch brands to have limited allocations relative to the increased demand) are so hard to come by and allocations to stores are so limited while demand is so much higher than before that it’s so rare to be able to get your hands on one. But if Ryan can get his hands on one for you, he would even without a purchase history! Regardless, we still love that we get to come in and see and physically try on and appreciate these rare watches on exhibit … and it gives us a chance to visit with Ryan :) We have had such a wonderful experience here and specifically with Ryan. We highly recommend this store.
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February 2023 by raymond m.
Everything about our visit was fantastic. Ryan is by far the best sales associate I've ever worked with. He's honest and will tell you the truth. If you're going to tourneau boutique, this is the one to visit.
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February 2023 by Jay D.
Wow what a great experience!We stopped by to admire the "exhibition Rolex models" and to see if the AD had any pieces I'd be interested in the pre owned case. My wife and I met a very nice saleswoman named Christy. She was so helpful and we struck up a conversation regarding the brand Rolex. Christy was nice enough to take our information down in case any Rolex models came in to the store during our time in Maui. Amazingly enough one model that I've been searching for since 2019 did come in ! A 41 mm Datejust Wimbledon dial!Christy made the purchasing experience a memorable one Thanks again to her and Tourneau!
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February 2023 by Constantine H.
I've had great buying experiences here over the years. I highly recommend Christy!! She is knowledgeable, accommodating and excellent at helping you pick out the perfect gift. Love this boutique. 10/10
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December 2022 by David K.
I have purchased a few Rolex watches from local ADs (in Los Angeles), and I have been on the waiting list for a few years, but I haven't had success with LA dealers. While I was in Maui, I decided to stop by to see if they had any Rolex watches available. As was expected, only the exhibit items were on display, and the stock was low. Casey, who greeted me, asked what I was looking for and asked that I leave my name and phone number. I left the store without any hope and pretty much forgot about it. Several days later, Casey contacted me to inform me they had the piece I had been looking for for several years. Even though I had no intention of buying a watch on this trip, I am very happy I did! I would recommend stopping by and leaving your information and hoping for a miracle.
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December 2022 by Kevin M.
I've had a variety of experiences at Rolex ADs, most have which been condescending. I will say I honestly enjoy coming here every time we visit from LA because Ryan Nakamura is a legit guy to work with. He's super courteous and transparent. I don't feel like I'm being talked down to and we usually just shoot the breeze for about half an hour every time. If you're looking for a sports model Rolex, it's going to be challenging no matter where you go given the demand, but at least here Ryan makes you feel like a human being.
