Tourneau The Shops at Wailea is a distinguished multi-brand timepiece retailer known for its exceptional quality and service, specializing in both new and pre-owned watches. As an Official Rolex Retailer, it is authorized to sell Rolex Certified Pre-Owned timepieces. Customers consistently praise the store for its outstanding service and knowledgeable staff. Many reviews highlight the warmth and professionalism of team members like Ryan, Spencer, Nikolina, and Christy. They are recognized for their deep knowledge of the Rolex catalog and their genuine enthusiasm for helping customers find the perfect watch. Visitors have described their experiences as seamless and enjoyable, with staff going above and beyond to ensure satisfaction. Customers appreciate the personal touch, as staff members like Spencer and Ryan build relationships, making the shopping experience feel special. Whether it’s helping locate a specific model or resizing a watch on the spot, the team is dedicated to providing a memorable experience. Overall, Tourneau The Shops at Wailea is highly recommended for those considering a Rolex purchase, with many expressing their intent to return for future acquisitions. The store's commitment to customer satisfaction and attention to detail make it a standout destination for watch enthusiasts.
Christine was a pleasure to work with! She was incredibly thorough, attentive to every detail, and made the whole experience seamless. I highly recommend her.
April 2026
Had a great experience with Rachael at the Rolex Boutique Wailea—welcoming, knowledgeable, and made the visit easy and enjoyable.
April 2026
I had the pleasure to meet with Nikolina today and it was a wonderful experience. Her knowledge and expertise far surpassed my expectations and I will be returning due to her attention to detail and making it a great experience
