Hertz Car Rental at Lihue Airport offers a straightforward rental process with a wide vehicle selection, including SUVs, Jeeps, and cars. The booking and return processes are generally described as easy, with a frequent shuttle to the lot. However, customers should be prepared for potential waits, as lines at the counter can be long and slow, sometimes taking up to 45 minutes. Unless one is a Gold Club member, waiting in line for pick-up is common. Vehicle condition receives mixed feedback. While some cars are clean and in good working order, others are reported as filthy, both inside and out, or may have maintenance issues like worn windshield wipers. Occasionally, vehicles are older with higher mileage. Staff are noted as helpful and will address issues, but this can add significant time to the pick-up process, negating the promised speed of services like Gold Board. It is advisable to thoroughly check the vehicle and the key fob before leaving the lot. Financial policies are clear but can be surprising for first-time renters. A credit card is required for the driver, and using a debit card results in a much larger security deposit, though this deposit is refunded promptly after the car return. To ensure better rates and availability, booking online in advance is highly recommended, as on-site prices are much higher.
I now remember why I’m a Hertz Gold Member. They blow away all other car rentals companies! Thanks Hertz ☺️
September 2025
Always easy to rent from, don’t love the outside waiting in line to pick up your car. Cars are always clean and return process is easy. Have to shuttle to the pick up spot but it runs every 5 minutes so no long wait.
September 2025
Initial pick up was slow and very non informative on process. Vehicle had non working AC except for nighttime when little cool air worked. This was a 2023 Suburban and we were very disappointed for what we paid and having this issue for 8 days
