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April 2024 by Chris Hu
Many reasons to avoid Hertz.1. For those coming from a cruise ship like me, Hertz don't offer a shuttle to the pier. Using Hertz could necessitate a taxi or Uber/Lyft, costing between $13-$45 per trip. Lyft offers better rates at $13, whereas Uber can charge over $40.I noticed other company like Sixt has shuttle and believe Avis/Budget/Payless ,Alamo etc also have shuttle service (please confirm).2. The wait was unreasonably long. With only 3-5 people ahead of me and two staff members working, it took over 40+ minutes before I was signaled to enter. It seems they are still operating in Covid Mode (March 2024). Everyone must wait outside the building, waiting for a call to enter through one door and exit through another.Upon entering through the right door, I was promptly asked to leave because it was an exit, forcing me to re-enter through the left door.3. PassPort! Surprisingly, they requested a passport despite my having a Canadian Driver's License. They threatened to invalidate my reservation if I couldn't provide one, a requirement not mentioned at the time of booking.4. Due to concerns about overnight parking at the pier, I made two separate prepaid reservations for March 14th and March 15th. Faced with the long wait and no shuttle, I asked if I could combine the two reservations to avoid returning and re-renting the car. The staff agreed and mentioned airport parking, which I used. However, I was charged for an extra day upon return, effectively losing the value of my second reservation. It appears the reservation was not combined as agreed.5. Attempts to contact the location by phone from the cruise ship were unsuccessful.6. Seeking assistance from Hertz online customer service like a joke. It only led to responses that ignored the issue of the second reservation. It's another funny long story, and It made me decided post this review here.
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April 2024 by Leon Mozambique
the staff are extremely mean and bad tempered. I suspect because it is the beginning of the month and rent is due, they are angry at tourists for pricing them out and jacking up the cost of housing and living. thus, they take their pent up anger and frustration on innocent tourists. Like I understand it is a frustrating time financially when rent is due but it’s not our fault that you’re working a minimum wagejob. Very rude people and not aloha at all.
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March 2024 by Nate O'Neel
Very low at bringing the car up. We sat for 1.5 hr waiting for them to bring the car up. Suggest another rental place.
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March 2024 by Michael Crawley
Holy hell clean your cars. Asked for a change and still got a car with dirt and sand on the inside. We just gave up and took the second car since there wasn’t you know…something gross on the drivers seat
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March 2024 by Maria Abdala
From picking up our car on arrival to dropping it off on departure, everything went smoothly. The shuttles come around often. The lady who checks the cars when they are dropped off, went above and beyond for me. I had left my water bottle in the back seat. No one else seemed willing to help me retrieve it except her. She sent a young lady to where the car had been taken to look for it and let me know right away that the young lady confirmed she had found it and was bringing it. My family will definitely use Hertz again.
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March 2024 by San Gan
Excellent service! Very efficient and informative staff!!!
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March 2024 by John E
Beware of added charges you did not agree to from this location. We reserved a minivan for our recent trip. Added Loss Damage Waiver due to car theft risk and damage from rough roads in Kauai. We went to our van and there was significant damage to all sides of the van from paint damage to sheet metal damage. *photograph your vehicle at pickup, all sides FYI to protect yourself*. tire pressure was very low = dangerous handling and mileage. The agent also added personal effect and personal accident insurance up-charging me $60, after I declined this add on. Don't take the fuel add, as they do not refund you any amount if returned full. Agent said that fuel from them was cheaper which was not the case, fuel from Hertz is the same price and they keep the tank of fuel you show up with, a taking. All in all, the vehicle worked, but my final bill increased 45% from starting agreed to price for my week long rental which included tax. Shady business Hertz. Will no longer be doing business with you in the future.
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March 2024 by William Teal
Efficient enough. I think they were understaffed.
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March 2024 by David Mishler
Deceitful practices in charging for add-ons/insurance even after declining, resulting in hundreds of dollars of unintended charges. Have NEVER had this issue with any other car rental organization. Will be going back to National after this atrocious experience. What a way to end a Hawaii vacation...EDIT: Customer service was unable to resolve this and I was essentially told "too bad", and the follow up post on this review is pointing to Facebook Messenger rather than any official Hertz system or channel. Seems at least unprofessional if not fishy.
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March 2024 by Barb Ell
Good lord it's taken FOREVER to try to get a vehicle here. Budget, Fastbreak.AVis its ridiculous how slow these people are!!!!!
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March 2024 by k m
This should be zero stars. I just want to say how profoundly disappointed I am in Hertz, and how I will never rent from Hertz or its affiliates again. I made the mistake of booking with them online and choosing the prepay option, but could not find any discount code. When we arrived in Lihue, I asked if there are any discounts for Kamaʻāina or for being a nurse and was told by the woman that checked us in that there would have been a discount but that she could not honor it because I prepaid the reservation. We then met up with some friends who are staying for the month...their rental with Hertz for the same exact car cost them $1200, and ours cost $900 for just 5 days! I feel like that is just disgusting, that there is absolutely no service recovery, and that they took advantage. My husband always uses Turo and pays so much less, and he has convinced me to do the same from now on. I made a joke, saying "that Hertz!" when telling this story to friends and they shared that I should spread this message widely. I am sad that there was no effort to help me with this at all. Do not rent from Hertz, you will be taken advantage of.
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March 2024 by Eric Nelson
Closed before the published operating hours, and abandoned their guests.
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March 2024 by Mia Morgan
The easiest car rental process I’ve ever gone through! I reserved the vehicle through third party as this was the cheapest deal. They offered larger vehicle for less money than compact one!I beat the lines by leaving my party at the airport to fetch the luggage, while I walked over to the rental office.I was the first one in line and drove out the place when the shuttle from the flight arrived.The vehicle was great although it didn’t have any wiper fluid left. The staff was friendly from first to last encounter!Will be sure to use Hertz from here on out.
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March 2024 by Julie T.
Best Hertz Ever! This was a seamless car rental! We are Gold members so pickup was fast and easy! Simply find your name on the electronic board and head to the designated stall number. No line, no wait. The shuttle ride was fast and easy and the drivers were very helpful!!! The car was great! We couldn’t ask for much more from a car rental!!
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March 2024 by Christian Matte
Tldr: car was in a good condition and clean, staff is really unfriendly and unwelcoming.They will answer with the same standardized answer anyway but still:If the first words you want to here when you land on Kauai are: „Are you a gold-member?“ or „Gold-member?“ (depending on who of the ladies you talk to to) this is the place to be. I have rarely been to a rental this unwelcoming, not a single smile on their faces. Car did what it was supposed to do, no issues at all and cleaner than competitors on the other islands.
