Hertz Car Rental - Hertz (LIHUE 02609-10)
Car Rental
Hours:
3250 Hoolimalima Place, Lihue HI 96766
Hours
About Hertz Car Rental - Hertz (LIHUE 02609-10)
Hertz Car Rental at Lihue Airport offers a straightforward rental process with a wide vehicle selection, including SUVs, Jeeps, and cars. The booking and return processes are generally described as easy, with a frequent shuttle to the lot. However, customers should be prepared for potential waits, as lines at the counter can be long and slow, sometimes taking up to 45 minutes. Unless one is a Gold Club member, waiting in line for pick-up is common.
Vehicle condition receives mixed feedback. While some cars are clean and in good working order, others are reported as filthy, both inside and out, or may have maintenance issues like worn windshield wipers. Occasionally, vehicles are older with higher mileage. Staff are noted as helpful and will address issues, but this can add significant time to the pick-up process, negating the promised speed of services like Gold Board. It is advisable to thoroughly check the vehicle and the key fob before leaving the lot.
Financial policies are clear but can be surprising for first-time renters. A credit card is required for the driver, and using a debit card results in a much larger security deposit, though this deposit is refunded promptly after the car return. To ensure better rates and availability, booking online in advance is highly recommended, as on-site prices are much higher.
Most Recent Reviews
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September 2026
Not sure why this came up Hertz, our rental in Lihue was a Dallar, but we were happy with the car and the service. They originally gave us a Bronco but it was too tall for our wheelchair member to get into so they swapped us to an Explorer with no problem.
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September 2026
Ford Bronco rental was fine. Poor shuttle service from Hertz. Ended up taking an Avis shuttle from rental lot to airport because Hertz shuttle never came. Hertz shuttle when we got in was also very slow and we saw 3 Avis shuttles come and go while waiting for the yellow Hertz shuttle.
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August 2026
We rented a minivan at this location over the winter holidays. Despite it being very busy, we had a very good experience and would rent here again.
More Comments(418)
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Lihue, Hawaii
