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December 2023 by Fran G (Fran)
Received the usual Excellent Customer Service from Store #4937 & Joel. It was a quick drop off of my package and it's on its way. Reason why I'll always choose UPS first, as my shipping service.
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December 2023 by Lourdes Torres
I love these guys. Absolutely everything about them is on point there so Professional yet so friendly and warm. Thank you for all you do for us. Happy holidays.
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November 2023 by MikeNE
My wife and I stopped in here a little over a week ago so that we could ship some Troy Carney artwork home to Connecticut from Kauai. The staff were extremely helpful, and the manager knew right away that this piece was something important to us, so he assured us that he would wrap it as best as he could. We just received the shipment at our house and I'm happy to report that they did a perfect job protecting it. It was wrapped so well that it was comical to unwrap! Thanks so much to your staff for making sure our print made it to its new home safely. It means a lot to us.
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October 2023 by Jeanne Ferrari amas
Great Customer ServiceThank you Winnie for helping me!
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August 2023 by David W.
A big shout out to Joel and his staff for a job well done. This location is one of the best run UPS stores period. Friendly staff and when I did need a fix a Notary issue, Joel was superb. Five Stars!
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August 2023 by B R.
Aloha I went into the ups store today One of my returns needed a bag and I didn't have one she said it will be 2$ for a bag I told ok I need to go get my money then when I got back she said 3$ because it didn't fit in a small bag, I didn't want to pay the 3$ so she took my product out of the bag totally destroyed the plastic bag taking my product out. she wasted 3$ lol never seen that happened before. It was already in the bag she told me 2$ great customer service would have just charged me 2$ bucks or just gave me the bag this rarely happens just this time I didn't have a bag for one of my retunes, I been a customer here for over 10 years .. interesting behavior!
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July 2023 by Shellie W.
After visiting this location well over two dozen times I can honestly say it is one of the best UPS stores around. The staff is friendly, helpful and have a great attitude. We have used them for shipping, notary services and supplies. Thanks for being great at what you do!!!
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June 2023 by Kevin C.
I actually posted the other day about how this place wasn't that good. i was not being reasonable. Went back today to get an address and it was a super pleasant awesome vibe and they helped me out far more than I could of asked for. i got given a half dozen of White sugarloaf pineapple and was so stoked to give the guy working today and told him I was sorry.
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April 2023 by Greg B.
easy breezy encounterdropped off my amazon product to be returned, scanned my QR code and was off with my reciept
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April 2023 by Melodie Durham
Talk about customer service! These guys are outstanding! We had to stop by to ship some purchases home before our flight. We were waiting outside a couple minutes before they opened and they actually opened early for us!Then when I realized I’d left a jacket in our rental car, I called the UPS store and asked if they’d hold the package a day until the rental car company could drop the jacket off. They did and packed my jacket around my purchases at no extra charge! Much appreciated! ??
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April 2023 by Erik Pendleton
Stellar staff and management at UPS Kukui Grove. Joel and Brittany helped with an Amazon return that could have been very frustrating had they not gone above and beyond to help with the process. Lesson learned, if you buy 5 items on an Amazon order and need to return all of them, Amazon will often give you 1 return label when, in fact, need 5 (each of these items was 43 pounds so not able to be combined). Mahalo for your boundless Aloha and good humor! We appreciate you! Cheers.
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April 2023 by Huong Nguyen
My package has over 16 days still not arrives yet even it from Lihue Kauai to Honolulu,.
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March 2023 by Mel From The Middle
Talk about customer service! These guys are outstanding! We had to stop by to ship some purchases home before our flight. We were waiting outside a couple minutes before they opened and they actually opened early for us!Then when I realized I’d left a jacket in our rental car, I called the UPS store and asked if they’d hold the package a day until the rental car company could drop the jacket off. They did and packed my jacket around my purchases at no extra charge! Much appreciated! ??
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March 2023 by Tim Connor
Great experience with Joel, Trish and team! Highly recommend.
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March 2023 by Max Kreston Jr
Very friendly staff !!! They have covered for shipping and mail needs. Other services too !!
