-
February 2024 by Darci S.
Jay is the best tech expert ever! if you have Verizon, go see him. he will take care of every problem you have. A plus service numerous times
-
October 2023 by Benita A.
I was very disappointed. There was a wait but that was fine, I expected it. I explained that I wanted to trade in my I-phone 13 pro- max for a 15 pro-max and also my watch a SE for a 8. I also wanted to switch back to Verizon which I had for 20 years in the past and loved!! After several minutes of searching for the best deal she gave me 2 quotes. Both over $150 per month!! That's too much. I just saw AGAIN the Verizon commercial promising- switch to us and you get the 15 on us. Kinda sad
-
October 2023 by Benji Barnes
Aloha, I am not one to leave reviews but this place sucks. They close at 7pm so I showed up at 4:30 to troubleshoot issues I am having with my new Verizon plan. I walked in and they put me down on the waiting list saying there are 4 people ahead of me and that they would call me in about 20 minutes so I can be assisted. 1.5 hours later after no call I show up and decide I will just wait to be seen. They had 5 people working and 3 were serving 2 customers while the other 2 were walking around aimlessly not doing anything then hiding in the back. I waited and waited until 6:30 and 2 of them clocked out 30 minutes early who had not been doing anything but decided not to help. This isn’t the first time I’ve had issues with this store. The first time I showed up I was waiting and was next on the list but 2 separate locals showed up and they immediately jumped up to help each of them. I am also a local but they didn’t know that so they just left me sitting and waiting till everyone else was done. I thought this was ridiculous but I just brushed it off my shoulders saying whatever I’m not gonna let it ruin my day but after this experience I felt inclined to leave a review as I am tired of waisting my time at this store. I would leave a 0* review if I could because they wouldn’t even acknowledge my existence or let alone say hello.
-
October 2023 by Bimala Thapa
This varizon store is horrible experience I had with varizon service they lie about sim card I had go there maybe 3 to 4 times fix my issues I brought my trade in now Varizon sending me notice I didn't bring my trade in, wow I think it's time to change varizon to other phone services.
-
September 2023 by Jason Berry
1.5 hours to add a line of service. The check in walk in system of Verizon is broken.
-
September 2023 by Veronica Rose
Phone was acting up. They fixed it fast and no charge.
-
August 2023 by Pono Boy
Ray did an awesome job!!! Best customer service!!!
-
July 2023 by Lilikoi Victoria
You will wait a long time to be helped here. Bring reading material.This will look like a decent enough store to buy a cellphone or accessory. They may neglect to mention that your new phone might be sabotaged to only run on Verizon simcards, cleverly keeping you from switching to another service provider or using your phone overseas with a local sim card.Once you've bought your new phone, you're on your own if you need any servicing. This is outsourced to an external company Asurion, which allows Verizon to avoid taking any responsibility for any device issues. Verizon won't even help you contact Asurion -- show up with a bricked phone and they'll tell you that they don't have any phones in the shop to call Asurion for a service inquiry. Think about it -- a company specializing in communications devices... not having a phone for their customers to connect to their contracted repair service.To be fair to the store workers, these are corporate problems, not the fault of the poor local grunts in the shop.
-
June 2023 by Michelle D.
Great service this morning with Janie. Staff was very great and helpful. So thankful our experience was stress free and we got in and out of there quickly so we could be on time for our Kayak reservation.
-
May 2023 by Pat L.
Karen was great help. My husband's phone went for a swim so we were at Verizon the next day. She helped us get a new phone. Installed the back up. Slimmed down our monthly payments. Karen was a great help.
-
May 2023 by Steve A.
Jay in tech support helped me fix my phone. Made an appoint appointment and was out quickly. Thank you
-
April 2023 by Erik
Karen provides the best customer service.
-
January 2023 by Aaron Lester
Had to go in today for a warranty issue. Had the pleasure of dealing with Andy. Even though corporate Verizon was giving him the run around and caused us to be there way longer then we should have been. He persisted and got the issue taken care of. Can't say enough nice words about him and the other reps working the Lihue store. They are doing the best with what they have. 10/10 service. Thank you Andy!
-
January 2023 by Renee C.
Ray has been so very helpful. I dropped my phone in the ocean and he was able to get me back up and running. Don'r listen to the negative reviews of this store! wait times are what they are. I never felt rushed when he was helping me. Great job!
-
December 2022 by Jerry G.
They don't answer his calls so you are expected to drive there and take a number! Once you are there they are knowledgeable but it can take some time to be seems able your business. Just sayin........ Well I read your response and thought I'd give you another chance! So you switched on the outgoing message rather than letting the phone just ring! The menu gave me some options but I'm old school and prefer talking to a person. Guess you are experiencing under staffed and we are to drive there, pull a number and be patient
