Verizon offers a wide range of mobile, 5G home internet, and business services at their Lihue store. Customers can conveniently schedule in-store appointments or place online orders for pickup or same-day delivery. The store's knowledgeable staff, such as J, Jay, Janie, Karen, and Andy, have consistently provided excellent service to customers. They have helped with phone upgrades, veteran discounts, troubleshooting, and resolving warranty issues, ensuring a stress-free experience. Customers have praised the staff's patience, persistence, and dedication in addressing their needs, even when faced with challenges from corporate. Overall, Verizon's Lihue store offers a reliable and customer-focused experience for all their mobile, internet, and business solutions.
I was visiting on the island, was having issues with my phone. Ray is very knowledgeable and friendly, he does a great job!
September 2025
Long wait; not enough agents. Agent fairly interested in the problem presented, but did not correct the issue. Almost 2 hours of wasted time
September 2025
Javi and Kerry gave us a great customer experience. We dropped our phone in the water on our trip and needed a phone fast. They were able to upgrade us and got us on a great plan. Love how great the customer service was here.
