“10000/10 service!!
I was in and out in less than 15mins. The staff was super helpful, found everything i needed super fast. I was struggling to even speak english and beautiful Kira was extremely patient, kind, and helpful. ❤️”
“LOVE the staff there — they’re always super friendly, welcoming, and genuinely helpful. They go out of their way to make sure you feel taken care of, which makes every visit such a great experience!”
“A very well educated and helpful staff all around. They are well supplied. They will work with you on big projects to small. Provide new updates on tools, 7equipment, and suggestions to move you forward on daily plumbing needs or major constrution tasks. It is busy but you don't notice due to the staff here. They never pursue you or treat you as a number. They are very warm and respectful to your needs and wants. I would highly recommend anyone needing plumbing supplies to go and check PacificPipe Co., for all your plumbing projects.”
“On March 26 we were replacing flooring that got water damaged from the Kona Low rains and received very helpful and professional customer service from William in the Flooring Department. We brought in a piece of flooring to try to color match and he knew from memory exactly what color would be closest, showed it to us, and helped us load up 7 heavy boxes, no problem.
We also had to replace an exterior door and William knew all about doors too and didn't hesitate to assist us. We weren't sure if we had the right door that we needed but we talked about measurements and safety/security and he reassured us we chose correctly. However, when we went to the Door Department prior, there were 2 sales associates sitting at desks, one guy was older and heavy set on his computer, the other younger and he looked stoned playing with office supplies in his desk drawer. Both of them ignored us standing next to their desks until we politely told them we needed assistance replacing an exterior door. The fat hairy guy never got out of his chair but pointed to an aisle and said head to the backside and find them there. We were confused about finding the correct measurements and had a question about fire resistant doors so we went back to the sales guys. The stoned looking guy was there by himself still playing with office supplies and when we asked him if he knew what makes an exterior door fire resistant he never got up, mumbled the question back to us, then said so that's what you want to know right? We just walked away shaking our heads. Then we found William in Flooring and he approached us before we even needed assistance and we ended up having the most positive buying experience at Home Depot.”
“It's always a pleasure going to OK HARDWARE!!! James is always keeping us updated as to all things new pertaining to our work going above and beyond what's expected!!! MAHALO PLENTY!!! ALOHA FROM BARNES CONSTRUCTION!!!”
“I had ordered a bunch of items online with Home Depot, Store 1702 in Pearl City, HI. I got the emails and text messages telling me that my order was ready for pickup. When I first arrived in parked in the "Curbside Pickup" area, I was approached and asked for my order number and ID. When they found out that I had a lot of items to pickup and some of these items were very large, they asked me to pull up to the PRO area and see one of their employees in that section. I was approached by an employee, Denny Whitworth. He was very polite and asked if I needed help. I explained to him that I was there to pick up an order. He explained to me that the concrete that I was picking up was very heavy and didn't think my Toyota truck would be able to carry the entire order in one trip. He hand-carried the 80# bags of concrete and loaded them one at a time onto my truck bed. We took about 15 bags on the first trip and the truck struggled with that. When I returned the same day, he hand-carried another 19 (80# bags) into my truck. Each time I came back, he was there with a smile and helped me each time with the greatest customer service. He works hard and quick. He's very attentive and goes the extra mile by really helping out the customers. He's a great employee and you guys should see about making him a manager. He's a hard worker, very polite and you can tell he's smiling under his mask (COVID-19). Awesome guy and I'll be sure to tell him "howzit" each time I come to this store. Great work etiquette...”
“Came here to buy a Christmas tree because they had a sale, Ryan who work here is vey helpful and friendly, he helped me with my tree and even took the extra time to get some new ones out in the back.”
“Only had one clerk. Son sent me to get something I knew nothing about
Sold me what my son needed. Everyone happy. Was a little disappointed because after he helped the customer in front of me, he chatted for a while.”
“Rainbow State Paint is a long drive for us, but it is worth the trip because they have people like Dan there that know and have actually used their products. Dan spent a good bit of time with me on the phone to be sure we got the right product for our job. Try calling the Home Depot paint folks to see if one primer will sand better than another, or is actually in stock...We drive past 3 Sherwin Williams stores to get to RSP.Last visit, I learned that RSP keeps files on every order you've ever placed including an actual paint sample of what you bought. Dan pulled our file from 5 years ago just to be sure we got the same tint, then he tinted our primer to improve cover by the topcoat, showed us (all 4) color matches, and boxed up our order for the long drive back.Exceptional service.Also, BM "Advance" trim paint lays out as slick as anything I've ever seen.Aloha”
“Irie and Donna in the garden department were AMAZING in the purchase of a patio set. Bryant and Mark were able to help my inlaws load up patio furniture with ease.
We appreciate all the help. Super friendly and grateful for this top notch customer service.”
“Great place to select a variety of plants, garden supplies, different types of bags of soil, concrete blocks etc. Picture is of new garden area with all plants, concrete blocks and soil from Home Depot Garden Center.”
“Large selection of household items. Newly opened large gardening department on the Diamond head end of the store. I came to look for an lawnmower or mower parts. Unfortunately they only stock 1 replacement blade and a spark plug tool.”
“I work for a solar contractor on the Big Island and we use CED to supply some of our materials, namely solar panels. Ben, the Hawaii manager at CED, has always been extremely responsive to our requests for quotes and keen to offer competitive pricing. They also cover shipping on larger orders which we are greatly appreciative of. During the time the Feds imposed a tariff on solar panels and increased prices, our solar panel manufacturers raised their prices but Ben agreed to split some of that extra cost with us since we had already placed the other. The equipment arrives on time to us and without issue. Good company to work with.”
“Michael in appliances, You rock braddah! Thanks for the quality sales and technical support in selecting a new W/D stack. NGL as I said to you in person, you are the best I have ever experienced in all my years of home appliance purchasing. Thanks!”
“We've been having weekly visits to either this location or the town location since lockdown started. We both have random resin projects we work on and Fiberglass Hawaii has pretty much everything we need. The only complaint is that this location doesn't open until noon. So if we're in need of something over the weekend, we'll shoot to town first thing Monday mornings. Otherwise, this is the most convenient location for us. We call in orders beforehand and its normally ready within a day, sometimes same day. Just call when you arrive for curbside pickup. You can also pay over phone with your CC info for faster service.”