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June 2024 by kevia morgan
Came here to purchase a new battery and to do a battery switch out. The clerk, Janna Lee, said she was very confident in replacing my current battery with a new battery. When she tried, she put the battery in backwards and blew a fuse. Also, the other clerks in the store were not mechanically inclined and could not figure out the issue. I had zero power in my car after they touched it. I had to resort to towing my car to the dealership. Now, I am car less for 3-5 days because no auto shop carried fuses in inventory. Do not let these people under your car hood!! They do not know what they are doing! Never again.
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June 2024 by Chris Herbias
Grate service
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May 2024 by John Salverson
Good customer service. ?
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April 2024 by Bencie joy Cabanting
Went to this location and heard this (well, all of them) employee saying about your speakers not good and just go to bestbuy. This is not how you supposed to sell your stuff. Waited on the line too because this employee is using his phone. He’s literally infront of the register. I believe he doesn’t know how to recommend or advertise. People won’t be going back to this location again because of this kind of behavior.
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April 2024 by Brendon Bridges
Worse place I’ve been to. The employees wasn’t paying attention was on their phones and talking to each other while I needed help. When I asked for my part they tried to tell me to go somewhere else to get it because their stuff don’t work and they don’t care. I just used my phone number at another store before coming and when I tried to use it here they said I didn’t have an account and made another one. They didn’t get the item I asked for had to go and get the part number myself and give it to them and still didn’t want to give me my part .Also they employees was making fun of some customers and I won’t be coming back to this store ever again.
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April 2024 by Daphne “ToriD” Paleaae
Had a Great time with Janna-Lee and Manager Ray they were so understanding patient and Great Customer service they solved a problem for me that was frustrating and solved all my car problems. I would 10 out of 10 recommend when they are working. I appreciate all the knowledge I’ve learned today from these employees.
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April 2024 by John Connor
Was told to move aside while being helped by an employee by the store manager so the employee could help someone else.
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February 2024 by Eugene E.
These employees are the best. So friendly and helpful. Soon as I walked in the door and they greeted me. Not many stores does this and I'm honored they did that. Great job O'Reilly waipahu
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February 2024 by Eddie Lopez
Good place to shop for car items. Staff is cordial and courteous.
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January 2024 by Autumn W
I never go anywhere else. Friendly, knowledgeable and very helpful: I love the people there and have never had an issue! Thank you to the employees for always helping me trouble shoot, find the right part and explain best practices. You are appreciated!
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January 2024 by Scott Hartvigsen
Friendly staff.Watch out for the rough road between auto parts and drug store.
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January 2024 by jeannie amaral
Outstanding customer service given by Lucky.Gave great customer service on the phone and when I went into the store. Friendly, helpful and amazingly knowledgeable. Thanks Lucky!
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January 2024 by Hammaustatus2
Girl couldn’t change the battery out acting like they didn’t have the tool to take the battery out and then was trying to send me to all kinds of different car places to have it done where I had to pay extra to have the battery changed out gave me a phone number to a mechanic who is closed. Never going back there again!
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November 2023 by April O.
My recent visit to O'Reilly's Auto Parts in Waipahu left me extremely disappointed. Upon entering the store, the lady assistant manager informed me that no one could assist me because there was no one available to help. However, I observed two individuals walking in the back. Despite this, she suggested I visit either the Ewa or Mililani location for assistance. Just as the conversation ended, someone emerged from the back, and the assistant manager suddenly asked if he could help check my battery.During the battery check, I turned on my car, and it sounded like it was on the verge of dying. To my surprise, I was told my battery was in good condition and that driving it would resolve the issue. Unconvinced, I sought a second opinion elsewhere, only to discover that my battery was, in fact, failing. I got my battery replaced, and my car sounds well now. I understand if assistance was not readily available, but providing inaccurate information about my battery's condition put me in a precarious situation. It's crucial for the staff to be honest, as my nearly stalling car down the street was a result of misguided advice. Improved communication and transparency are needed for a better customer experience.
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November 2023 by itsaplescia
They treat you with the utmost respect and kindness in here. The ladies definitely rock at what they do.
