Animal Care and Control is a local organization that has received mixed reviews from the community. While some customers have praised the staff's kindness, efficiency, and knowledge, others have reported negative experiences with rude receptionists and administrative issues. The organization is known for being a safe haven for abandoned animals, with a no-kill policy that gives rescued pets a chance at finding new homes. Customers have expressed gratitude for the staff's willingness to listen to their stories and help with rehoming pets during difficult times, such as in the case of a family dealing with a death and hospitalization. However, one customer had a frustrating experience with a receptionist who was dismissive and unhelpful when the customer was trying to retrieve their cat. The organization also faced issues with misspelling the cat's name on the tag and failing to promptly send a corrected tag, which caused inconvenience for the disabled customer. Despite these challenges, the organization has been commended for its efforts in caring for wildlife, with customers reporting positive experiences in donating food and supplies. Additionally, the organization has been praised for its flexibility in adjusting fees to make it more affordable for pet owners to reclaim their animals. Overall, Animal Care and Control appears to be a mixed bag, with both positive and negative experiences reported by the community. The organization's dedication to animal welfare is evident, but there is room for improvement in customer service and administrative processes.
They don't answer the phone and when they do they don't know ANYTHING! AND I got a sick dog m
June 2025
They made it easy to surrender a cat that had been abandoned. I felt sad to leave him but got a good feeling about him being cared for, and they're no kill.
May 2025
Staff was friendly and efficient and knowledgeable about wildlife. Was a great place to donate food. We took bananas and apples and grapes.
