AutoZone on West State Street in Boise is a leading retailer of auto parts, maintenance items, and car accessories. Customers consistently report fantastic, amazing, and stellar service from its kind and helpful staff. Employees are noted for being efficient, competent, and compassionate, often going above and beyond to assist. Specific highlights include staff installing items like windshield wipers, providing all price point options, and offering patient, judgment-free help with diagnostics for those who know nothing about cars. The service is described as swift, with employees taking extra steps to ensure no future issues and explaining problems in an understandable way. The store also offers a tool rental program where customers pay upfront and receive a full refund upon return within 90 days. Reviews emphasize the rare and amazing customer service level, creating a sense of a kind community. This particular AutoZone location receives the highest praise for its fantastic people and great service.
Stopped in to get windshield wipers on a rainy day, had trouble removing and replacing them and the two gentleman working at the time stood out in the rain with us to figure it out. So helpful and sweet, thank you!
May 2024
Parker was fantastic on the phone and when I went into the store. Great customer service!!
March 2024
Alex was fantastic! He got me the correct size windshield wipers and installed them in under 10 mins. He even gave me all of the different price point options to choose from. Great service and kind people.
