-
June 2024 by Jenny Whitehead
They'll quote you one price and then charge you a different one and make excuses about honoring that price.
-
May 2024 by Jeremy Selga
Great customer service! I had several questions about gates and hardware Bobby was very patient and professional and was able to provide pricing immediately! Thank you, Bobby!
-
May 2024 by Rosendo Dominguez
Very good store to buy tools for construction work, whatever you are looking for is there
-
April 2024 by Brian Ifft
Great customer service. Friendly staff. Very professional. Recommend them anytime.
-
April 2024 by elvis rudan
a week ago I had to go purchase a door handle from the door shop to replace one that I messed up trying to re-key. They got me the door handle and keyed it to the code specific to the home it was being installed. The code was wrong, but I took it back along with the door handle I messed up and they re-keyed the one door handle and fixed the one I messed up. I recommend these gentlemen to anyone who needs anything doors. They were extremely friendly with me each time I came in and were accommodating even with my odd situation. I can't remember the two gentlemen who helped me each time but one of them is the first person you talk to when entering the door shop.
-
March 2024 by Josh Randall
Staff is extremely helpful. Made finding and purchasing a piece of exterior trim very easy.
-
March 2024 by mark rees
Stan Hughes and Dustin Wickel were very helpful and professional in getting my window problem resolved. I highly recommend Franklin Building Supply
-
December 2023 by Amber Vanderschans
I will never go through Franklin Building Supply again. The entire experience was extremely disappointing.
-
December 2023 by Josh Baker
I was recommended FBS by a neighbor for getting a quote for gutter replacement. They were super responsive for contacting me and coming out for an estimate. Got an email estimate the same day they came to the house on a Friday with a timeline of 3-4 weeks out. Estimate was very reasonable and I emailed that afternoon saying I wanted to proceed with scheduling. They responded on Monday saying they couldn't do they work as they were backlogged. Don't waste my time by coming out and giving an estimate, if you aren't able to do the work. Poor customer service.
-
November 2023 by Bob Coulter
They had what we needed for a retrofit...
-
October 2023 by Don Essig
Superb. Nate was very helpful.
-
September 2023 by hayley herman
i have no need to ever come into this business, however, i drive past this place everyday on my commute to work and i just love the jokes and puns on the billboard every time. 5 stars just for that
-
September 2023 by Jason Jones
Had a great first experience here. Will be back.
-
September 2023 by Ashley M.
Franklin Building Supply built our cabinets. At first I was satisfied. They looked great and worked well. The designer spent a lot of time with me figuring out the layout. I was happy with the first part of the process. BUT the paint job was not durable, and it started chipping off fairly quickly. ALSO, upon installation, one of the workers broke a piece of the trim that fits in front of my sink. They repaired it, but over time it became obvious that a new piece was needed because the repair just kept cracking back open and would not stay nice. My biggest complaint is not that these things went wrong. My biggest complaint is that they have been ignoring my calls and giving me the run around for a very long time (years). They keep saying, "Oh, so and so will get back to you and we can get that taken care of." But over and over they do not follow through and get it taken care of. I know they are busy, but that's part of business. You need to fix your mistakes. I would not work with them again.
-
August 2022 by K
Came here today after visiting BMC/BFS yesterday being sorely disappointed from frequently feeling like they don't care you exist unless you're a major contractor.Franklin Building Supply was the complete opposite and I will be continuing my business here. I walked in was able to buy my lumber and as soon as I drove back a gal on a forklift immediately met me and went to get my lumber. I didn't care how long getting the wood took it was just the fact I was acknowledged so I didn't have to wonder if anybody even knew I was back there. The speedy process through will call made it worth wanting to come back thank you guys for making simple customer service stand out so well.
