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July 2023 by Mohammad Mohammadi
great people working @ orchard branch . love horizon credit union.
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July 2023 by Joshua Brown
Amazing company that really supports their members and employees alike.
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July 2023 by Max Mohammadi
Great team at my Orchard branch. Thank you guys.. Max
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November 2022 by Cassandra Borges
Josh and his team here are absolutely amazing! Everyone seems to go out of their way to help me and make sure I am taken care of. Amazing service, and amazing rates!
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September 2022 by Kevin Booth
I’ve been a Horizon member since 2006, when they acquired the bank I had been banking at. When I went through divorce it ruined me financially and Horizon has helped me put the pieces back together. I’m ver appreciative of the way they’ve helped me over the years.
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August 2022 by Casey Leigh
Jimmi Schrader at the Overland location in Boise totally rocks! He is the magic maker! We purchased 2 new vehicles in a weeks time and he made it sooo easy and painless. He was very attentive and helped us know and find the best deals and the best loan terms. This was the easiest experience obtaining a loan we have ever had! We will be customers for life with Horizon. We are old ICON customers and have been very pleased with the transition. My daughter even has a car loan here! Will be coming back to Mr. Schrader for future banking needs! Thank you and your team! ?We also want to thank Joey at the Ten Mile branch for helping in the process! ?You all rock!
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August 2022 by Brody Floyd
They've always treated me right, been going to this branch since it was ICON.
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July 2022 by Casey Stelzer
Jimmi Schrader at the Overland location in Boise totally rocks! He is the magic maker! We purchased 2 new vehicles in a weeks time and he made it sooo easy and painless. He was very attentive and helped us know and find the best deals and the best loan terms. This was the easiest experience obtaining a loan we have ever had! We will be customers for life with Horizon. We are old ICON customers and have been very pleased with the transition. My daughter even has a car loan here! Will be coming back to Mr. Schrader for future banking needs! Thank you and your team! ?We also want to thank Joey at the Ten Mile branch for helping in the process! ?You all rock!
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December 2021 by Robert Fuerstinger
Absolutely a wonderful place, when I walk in they greet me with a smile and they know my name, I refinanced my Jeep through this CU and it has been an amazing experience, I love this Credit Union.
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July 2021 by Sami Robles
We were originally with Icon Credit Union. We loved Icon and felt it was a great fit for our growing family. As soon as Horizon bought out Icon, it all went down hill. My checking account and debit card numbers has been hacked multiple times. I've had to had my card replace 4 times in the span of a year and a half. I find pending charges constantly from random place or random charges for 0.08 cents. It's so incredibly frustrating. Not to mention, it's difficult to get a hold of anyone for help. Either someone doesn't know what's going on or you play telephone tag with the branch managers or different departments. Everything get's lost in translation. Unfortunately, to feel our financial well being is secure, we've moved to a different banking institution. I'm so disappointed in the changes Horizon has made to Icon. It doesn't feel anywhere near the same as it did before.
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May 2021 by Fishon
This establishment is so bad! We have tried to cancel our account after they bought our account from ICon. There charging us all kinds of fees to get off there account base. Going to have to take them to task to get away! Please don't get hooked up with them your credit will be in jeopardy!
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April 2021 by Bigshock 5150
I am a member but thats going to change soon, just terrible service. Someone committed fraud on my account and I never heard a word back from you guys....
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March 2021 by Joe
horrible service. Don't expect to call your local bank. 800 number just puts you on hold for an hour. Will be closing all accounts with this bank. Wasn't that good as Icon but now even worse with Horizon.
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January 2021 by Jazzmin Bustos
Save yourself the trouble and DO NOT do business here. There’s Only one number to call and no one ever answers. It was a Horrible transition to Horizon Credit Union. I’m currently waiting on hold for over 30 minutes about a car loan that’s been paid in full and yet I’m notified it’s past due—makes no sense. The only reason I still have an account here is from having a Boise US employee Credit Union from the 90’s and it was one of the best banks ever. The switch to Icon was mediocre and not personable at all, but having the account for so long I didn’t want to close it and then this new switch to horizon just confirms I need to let this CU go. I was willing to give change a chance, but this customer service is absolutely horrendous and I can’t keep allowing this credit Union to cause unnecessary stress.
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January 2021 by Gautham Shankar Ayyapessur
Worst Customer Care. If i had the option to give negative stars, I would have done that. Have to weight 40 mins for someone to pick up. ICON CREDIT UNION was way better
