Horizon Credit Union receives consistently excellent reviews from its long-term members. Customers describe their overall experience as amazing and excellent, with specific praise for the amazing service and amazing rates. Staff members are noted for being incredibly helpful, going out of their way to help, and being very attentive to ensure members are taken care of. The team makes complex processes, like obtaining vehicle loans, easy and painless, helping members find the best deals and the best loan terms. Members report this leads to the easiest experience obtaining a loan they have ever had. The credit union also earns praise for helping members through difficult financial times and for a smooth transition for acquired ICON customers. These positive interactions foster strong loyalty, with many stating they will be customers for life and plan to return for all future banking needs.
The employees are friendly with transactions. Josh is a great manager and helped me with an account hack that could have been a real problem. Thanks Josh for your efforts in this matter!
August 2025
Josh and his team are AMAZING. They are so helpful and accommodating. The level of customer service is outstanding and is something you do not see much anymore. Love Horizon CU on Orchard.
February 2025
Josh is always incredibly helpful. I’ve been banking with Horizon for over five years, and my experience has been excellent!
