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November 2024 by Bryan A
The pick-up process was incredibly easy and the location was very accessible. The staff were extremely friendly and helpful, making the whole experience smooth and stress-free. Highly recommend!
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September 2024 by Arica Hines
Super easy. Came early, dropped off the truck, and placed keys in the drop box. Thanks uhaul
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August 2024 by Shari Adams
Rented a medium U-Haul from Boise Idaho to Tacoma Washington was not told that I would be automatically charged $688.00 with no refund if I didn't use all four days. Took it back the next day. Still costed $688.00 for 1 day. What a rip-off! Won't ever use U-Haul for anything again
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April 2024 by Bill mullenberg
I was in a hard spot and needed a truck and trailer to get a car home in the middle of a road trip. Super helpful and quick. They didn't have the type of trailer I needed and they called around for me and got me going.
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April 2024 by Brooke Hamilton
AMAZING SERVICE! Pat is so helpful!!?
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March 2024 by Emily
We have used Pat and his team numerous times for moving and storage. Highly recommend. Honest, reliable, and solid people/company.
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March 2024 by Emily Alvord
We have used Pat and his team numerous times for moving and storage. Highly recommend. Honest, reliable, and solid people/company.
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January 2024 by Alan Burgesser
Beware of these guys. DO NOT TRUST THEIR WORD. Take before photos of EVERYTHING before they touch it.Rented a U-haul (with insurance) that was serviceable enough. A yellow flag is that they waited until after I left the lot to request state of vehicle check completion, but the insurance rendered that moot. The problems came when I contacted them about moving assistance with a 3'x6' desk I couldn't safely move up stairs with my friends.They did not refer/schedule me to the U-haul moving assistance (as I would later find out) but did set up an appointment. The two men that showed up were visibly fatigued (it was a later call in the day) but I figured that wouldn't be an issue as they had the 1 hour minimum to get the desk in and upstairs. The two men needed to have the carrying straps I had available for their use pointed out and explained before they would consider them.Then the real problems started. Walking down the ramp, the bottom guy missteps off the ramp in the last 2 ft of ramp. He recovers without injury, but they drop the top of the desk on the ramp! This leaves a mark on the desk and finish from the desk on the ramp. After some work on the stairs, they declare the desk cannot go up them. I am disappointed, but resigned to the facts of geometry. They then go to place the desk back in the U-Haul. They had been taking frequent breaks to rest, as it was a heavy desk. The worst was just to come. They loaded the desk on the U-Haul feet on the ground and then proceed to slide it into the corner! They offered no charge and left. When I went in to confirm the damage from the ramp drop, I discovered that their sliding had ripped a foot out of the desk side causing significant damage to the structure.When I called the location to complain and seek recompense. The owner denied all responsibility. Claiming his people would not act as I had described and suggesting the damage was pre-existing from when the desk was loaded. When I went to escalate to U-Haul corporate is when I learned that the moving assistance was never properly scheduled through U-Haul. This coupled with the no charge offer left me with no paper trail showing their involvement.
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November 2023 by Eddie
Randomly closed for lunch.
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November 2023 by Victoria Jensen
We rented a pull trailer for 3 days. When the trailer was returned the employee refused to site a dangerous issue of the tail lights and blinkers not working. We tried to return an unopened box is bubble wrap but the employee did not have the skills to preform this return. We also left 10 rental blankets which he also did not have the knowledge to preform an exchange. When we called the owner Pat he accused us of fraudulent behavior and became very aggressive accusing us of lying.Pat was aggressive and accusatory. We did not receive a refund for 10 blankets nor for an unopened box of bubble wrap.There is another honest corporate uhaul on orchard I suggest you use.No one deserves this kind of customer service. This place will go out of business soon.
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September 2023 by Dennis “Mike” Strasser
They are close and have lots of rentals available. BUT, with three groups of customers outside who had reservations at 8 and 8:30 the worker came out and said “we don’t open until 9” then proceeded to do little tasks around the location while we all stood there. Eventually someone showed up who was actually helpful and nice but that was after standing outside for an hour.
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September 2023 by Eric Carpenter
I was happy with the truck and service, but they overcharged me by $600 over the contracted amount. They wouldn't look into the matter. Be careful because they can be shady.
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September 2023 by Mirna
Great customer service. Easy street access.
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June 2023 by Poppa Don
The company manager at this 3rd party location verbally assaulted me, and fell just short of battery. This place is a garbage bucket. It all started when they didn’t have the equipment that I had reserved. I made a snarky comment, and this guy flew off the handle. He kicked me out of the store and said he was canceling my reservation. So once I left, I called corporate and got things worked out for a much more customer service oriented location… Orchard. Anyhow, this is really low-life central, and I would never advise to patronize this location, or Two Tails.
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March 2023 by Dave Carte
Delt with site for years, very knowledgeable and always personable customer oriented.
