AmeriGas Propane is a service provider with mixed customer feedback. Some long-term customers, spanning over nine years, report friendly customer service and find it easy to call in orders. They appreciate the prompt and efficient delivery service that ensures they do not run out of propane. Some customers on a fixed income specifically value the level pay plan for its budgeting benefits. However, experiences with billing and service appointments have caused significant issues for others. One customer reported a major billing error involving unexpected charges for a service dispatch and a used regulator that was initially promised as free, leading to a large overcharge. While this issue was eventually resolved after considerable time by the company's Customer Advocacy Specialist, who issued a credit and corrected the invoice, the experience damaged trust. The same customer also experienced a long wait for a technician, arriving three hours past the scheduled appointment window. There are also comments about pricing transparency. While customer service and the internet system are noted as good, some advise that long-term refill pricing is not very transparent. They recommend asking months before fills about locking in better rates and understanding the structure of long-term fill plans.
I have been getting billed for services of stopping my service when the tech that picked up my tank gave me a zero dollar balance that should have closed out my account- I keep getting bills that say I owe them 500 plus dollars
July 2024
Have been a customer for over 9 years with AmeriGas Propane. They have friendly customer service. It's easy to call in your order. And they are prompt to come out and fill your tank.
April 2024
AmeriGas delivered my propane when they said they would. Their office staff is very helpful. I highly recommend them.
