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March 2024 by C. G.
Recently joined my son to help choose an engagement ring for his gal. The owner was wonderful . She made my son feel so comfortable. He picked out a ring and she special ordered the diamonds for him to choose from. The ring turned out beautifully. My new daughter in law is THRILLED. Thanks Cheryl
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March 2024 by Susan K.
I went in to have a clasp replaced on a necklace that has a ton of sentimental value andneeded by a specific date. I was told they could expedite it and I was willing to pay the extra so it was ready for my daughters trip to Greece and Italy. I called the day it was supposed to be ready and was told they were too busy with a bunch a people in the store to help me. They said they would call back in a few minutes and still haven't as of right now. The repair would only take minutes to solder and they have had the necklace a week and a half and still didn't meet their promised commitment. If I was told the truth I would have gone somewhere else that could accommodate my needs. Apparently my business wasn't important enough.
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February 2024 by Cheryl I.
I left a review a year ago regarding the shabby treatment we received. The owner countered with a BS response. I did not have earrings made. If items were "heavily discounted", we were not apprised of same. A bracelet we purchased broke. Brought it in for repair and was told the pins are too thin, that it would keep breaking. He said it was worn out even though it had not been worn very often. So I have an expensive bracelet that is worthless.
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December 2023 by Jessica S.
Unprofessional. Cheryl was supposed to repair a bracelet I dropped off she said it was going to be ready in 2weeks. I show up. 3 WEEKS LATER still not repaired. Told me she should've called me....
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August 2023 by D. D.
In no way would I look forward to visiting a jewelry store. However, when your wife decides that it is time to get her wedding ring resized, the decision to visit such a place is pretty much made for you. In doing her due diligence, she created a short list of "highly recommended" jewelers to check out. The first store we went to reinforced my (I think disdain is perhaps too strong a word) reluctance. The person seemed knowledgeable, experienced, and earnest, but not very open to my wife's suggestions and possible alternative opinions of getting a wedding ring back on her finger. The next stop was Cheryl Burchell Goldsmiths. The first lady who assisted us was friendly and nice and patiently listened to my wife as she expressed the situation. After a few minutes of discussion and brainstorming, another lady came up and took part in the conversation. This one was the eponymous "Cheryl." Together, the three of them decided to order a ring that could be used as a new setting for the diamonds that were in the 32 year old ring that currently did not fit my wife's beautiful (in case she reads this) finger. Fewer than 48 hours later the order arrived, but the ring was not exactly what was requested. We continued discussing the options, this time with another employee who was equally helpful, friendly, and patient to my frequent sardonic comments and observations. We (my wife) came to a long-awaited decision and there was finally a light at the end of the tunnel. Cheryl Burchell Goldsmiths (not sure why it's not "Jewelers") resized a mother's ring that also did not fit (darn shrinking rings) in very quick fasten, but also was able to resize the "new" wedding ring that we (my wife), decided upon, set our diamonds into the setting, and mailed it to us in an extremely timely manner. All this is to say that if I HAD to go to a jewelry (goldsmith?) store for some reason, it would definitely be this one. Is this some place I would just pop in and hang out just for the heck of it? Probably not. Although the ladies there were all great, knowledgeable, and fun to talk with, unless they served Guinness on tap, they next time I go will probably be when my wife says so. Maybe they'll be offering a good stout by then.
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July 2023 by Sunnshine Rehn
I have used this jeweler for multiple projects (custom rings, ring sizing, new jewelry) and their customer service is always top notch….
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June 2023 by Mitchell Willey
I've been coming here for a few years, bringing in necklaces and rings to be cleaned and polished up. I've also recommended this place to many of my friends and family. I'm not doing that anymore, I don't appreciate being treated like a problem in every conversation I've had with the owner. I've been respectful and understanding through every insult, and today was the final straw. This place will work with you, so long as your net worth is over 85k a year, and you drive a Bentley, if not prepare yourself for insulting remarks.
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May 2023 by Jaime T.
Recommend by an associate. Beautiful jewelry, repairs are reasonably priced. She loves what she does, and does not try to oversell you on anything. Cheryl is so friendly, engaging and nice! She is definitely a "gem" of a jeweler! Highly recommended!
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March 2023 by Hannah Prevost
I had an absolutely wonderful experience here! I bent my engagement ring moving furniture and they fixed it for me in less than a minute, and also cleaned it for me before I left ? could not recommend them more!
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March 2023 by Shann Love
Completely insulted within first 30 seconds of being in this jewelry store . I had a gold chain repaired . The lady told me this isn’t even real gold without her knowing the chain is hollow . I guess being an older person they are entitled to say whatever they want . Definitely not business friendly . The jeweler was great and he did a great job . I would come back for repairs but not buying anything just do to that woman’s presence here
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March 2023 by Milhea Frey
Wonderful folks. Beautiful custom jewelry as well as estate sale pieces. Something for everyone. Highly recommended.
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November 2022 by Kallie Tennison
These guys are absolutley amazing! I took my engagement ring in to be resized. It was done within the week and it turned out perfect! I also recently brought in a memorial ring that I had made for a friend of mine after her dad passed. I ordered the ring off Etsy and brought it in to size up for my friend as the original was too small and unfortunently the seller couldn't offer re-sizing. They took such good care of the ring! They were so respectful of the fact that it was a memorial ring which I so appreciate ? They even polished it up and somehow it looks even more beautiful then what we started with! I would never trust another jeweler, their customer service is top notch! The prices are also resonable and they are willing to help you find something beautiful within your budget. Highly reccommend!
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November 2022 by Ginalouize
I always take my jewelry here for cleaning or repairs. They are all exceptional, and reasonably priced.
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October 2022 by Katy Kelly
Best jewelry store in the area. Beautiful and these people definitely know what they are doing!!!
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October 2022 by Samantha Hoffman
I’ve had 3 rings worked on here, and I’m so happy with the outcomes. They sized up, fixed prongs, cleaned and rhodium plated this ring of my grandmas and I’m blown away at how well they did. Everyone is always VERY kind and easy to work with too, I will definitely return! Thank you ❤️