September 2023 by Michael C.
According to the pictures, one would guess that they cater to the working class. Nothing could be further from the truth! First negative was a $39 charge for a special "camera" procedure insurance won't cover and they give you the impression it is necessary for a proper exam. Next.. when discussing glasses with the tech, I informed her I couldn't afford frames priced $250 up. She proceeded to grab a bunch of 70's government issue looking frames from the back room as their "budget" line at $150 plus. I was ready to walk out when she suggested I use my existing frames. Even with that concession, the lenses, nothing exotic or custom STILL ended up costing close to $600. Therefore, had I purchased frames as well, the bill would have topped $800! When the glasses arrived two weeks later, the vision was way off and there was a glaring ring around the rim of the lens. I complained and even the doctor reluctantly admitted they were faulty. Three weeks later for the corrected pair to arrive, the tech made a snarky comment that they had to use that particular lab because of my insurance, which only contributed $100 and the rest was CASH.
