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November 2023 by Dawn McConnell
Love love this bank. Great customer service. Have had to replace my debit card a few times due to unauthorized charges...be careful where you shop online...went into the branch, a few minutes later walked out with my new card and the bogus charges sent for investigation. Was reimbursed within a week.
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July 2022 by Dan Cravens
The best customer service ever. This group works hard to serve its customers well. The direct, petsonal and gracious attitudes of MWB is exemplary. Bring this bank into your wallet!!!
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January 2022 by Rich Cips
Every time I deposit checks through the drive through, it takes at least 20 minutes so I started using the mobile deposit option from their app. Every month I need to call them because I exceed the daily limit of $6000 and every time I do, they tell me that they’ve raised the daily limit for me so I won’t have to deal with it again. But the next month, it’s the same thing. I own a business and I receive checks once a month totaling about 10k. They know this by just looking at my account history, yet I have to deal with this every month. No choice but to move my business account to a more organized bank.
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March 2021 by Ellen Sanford
I have worked with Kaylee Palmer with a number of different clients for their home purchase. She is always on top of everything, great with updates and available any time. She is great at her job and a complete professional! I love working with Kaylee and would recommend her to anyone looking for a loan and to start the home purchase process!
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February 2020 by Jule E.
February 7/2020 12:50p.m. Today at Mountain West Bank Branch off of State Street and 16th. **Which only has 1 disabled parking. At the time an unauthorized vehicle was sitting there, driver on the phone. A young woman came out the doors, and made a bee-line for the vehicle.** A disabled person, a customer was denied the use of a bathroom. The customer asked after her transaction of her teller, if there was a bathroom that she could use..? (all office personnel were standing around) the young dark haired woman, stated "we have no bathrooms that the general public can use..." the customer quietly asked, "you don't have a bathroom?" The teller stated back "No..., we do not have a bathroom that the general public can use", "excuse me I need to go attend the drive-up"...a several minutes later a vehicle did drive into the drive thru. The disabled customer did mention that they needed to have more than one, single, disabled parking spot. One of the men standing in the group, stated, "No we don't " Needless to say, the disabled woman didn't even make to her vehicle, before disaster struck, she felt rather humiliated, and had nothing clean to change into. So, the rest of her errands were ran in utter embarrassment and humiliation, (her vehicle was at the far end of the parking lot, where it was the only place she could/was able to park). This turned my stomach
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February 2019 by Alan B.
Violated their own rules to charge me $30. Their policy states that a grace period of 5 days begins after an overdraft fee. On day 6, a 2nd overdraft fee of $5 is assessed; on day 7, a 3rd, and so on. After charging me $30, I replenished my account on day 3, avoiding the next fee of $5, yet they charged another $30. I wrote them a physical letter asking for a refund, they blew off the letter.
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February 2018 by Rachael H.
I called into the support center and talked with a Sarah. After explaining my situation involving overdraft fees, she bagan to be extremely hostile for no reason what-so-ever. She told me "too bad" and "that's just the way it is" and asked "I'm sorry, how old are you?" With a terribly snarking tone to her voice. After exclaiming that my age has nothing to do with what I'm trying to talk to her about, she resumes her hostility with, "your generation is so irresponsible" - I was extremely shocked at her unwarranted remarks towards me and found her lack of professionalism and flippant/tongue-in-cheek vocabulary to be immature, insensitive, and disrespectful. She refused to send me to a manager and refused to give me her name when I asked for it multiple times. The next business day I was able to get ahold of the regional manager, Sherri, who resolved my banking issues, but stated that no repercussions would be made towards Sarah. That, in my opinion, was a huge middle finger to me and every working class customer at this bank. Sarah is supposed to be in the business of customer service, but instead I felt punished for something that was not her place to make any statements about. She doesn't know me or my situation, and I wouldn't wish such rude and hateful remarks on anyone. That's not the type of business I would want myself or anyone else to be a part of. I'm sickened by the lack of respect this company has shown me, and not only will I not recommend them as a bank for anyone moving forward, I will continue to tell this story to everyone I can in hopes it raises awareness about the unprofessionalism within this company. I have left a message for Daniel Price (President) to take it a step further, so I'll report back on any and all future altercations (both good and bad). Rachael, a VERY unsatisfied customer Hayden, Idaho
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December 2016 by David B.
Extremely friendly staff. Recently upgraded online and mobile banking platforms seem to be on par with the Big Banks.
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December 2016 by Nathelle G.
I mainly deal with the folks in the Sandpoint bank, but I have worked with folks at the Ironwood Drive bank. The service is getting better and better over the years. The employees are friendly, pleasant, and helpful (especially Hannah at the Sandpoint bank) and I cannot imagine dealing with any other bank in Idaho. And when you call into their offices, the gals on the phone have always been helpful and prompt in their service - I have never yet (after many, many years) had a question go unanswered. I love this bank and cannot imagine doing business with any other where I live!
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October 2016 by Marty M.
When I first opened accounts with Mountain West Bank I got exceptional service. But that service has deteriorated over the years and now I'm seriously contemplating a change. My wife lost her debit card the other day and called customer service to disable the card. After extensively verifying her identity, the agent did not disable her card, but for some reason disabled mine. This action required a physical trip to a local branch where they could not undo their mistake and instead ended up having to issue me a completely different card. Now I am stuck having to change the number everywhere I use my card online. Not only that, but my PIN no longer works and another call to customer service allegedly reset it and "the next time its used, whatever PIN I use will be accepted as the new PIN". Unfortunately this was not true and my card was rejected. And because they do not have 24 hr service like the big corporate bank i used to use, I have a holiday weekend with a useless card. Worst of all, I cannot reset my PIN via automated phone service. I can no longer recommend Mountain West to anyone!
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September 2015 by Jessica C.
Think you are getting a more personal experience because Mountian West is a smaller chain? Think again. Back when I opened my first account with mountian West Bank (over ten years ago) I would have told you that you would not find better customer service or a bank that was more willing to work with you. Now? I would only recommend this bank to someone I wanted to financially devestate... Which is no one. Watch your money and read the fine print. If you choose to bank here YOU will be the only one looking out for your finances.
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February 2013 by Frank C.
This review is for all branches. Very nice personnel, but they are either completely ignorant or dishonest. Pros: 1. Free cookies Cons: 1. Online banking is archaic and unreliable; offers minimal information 2. Poor e-mail communication 3. Fees seem to be on par with Bank of America, which is the worst 4. They cannot even understand or explain how their own system works 5. Computers down often; either wait or come back later 6. Weird kiosk like teller stations; everyone in line can hear your business
