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June 2025 by Hannah Weicht
I had a wonderful experience with this optical department. Everyone I worked with there was so kind and helpful. I love the glasses I got, and they were very reasonably priced without insurance. (About $250 for a pair of sunglasses and a pair of regular glasses) The sunglasses even adjust to light. I will definitely go back the next time I need glasses or an eye test.
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March 2025 by Yarrow Knauss
The best eye exam experience I have encountered. Doctor Michelle Darnell was informative and thorough far above and beyond any other medical professional in any field I have worked with in the last three decades. The office was immaculate and the eye imaging machinery state of the art. The receptionist was patient and helpful despite me flip flopping on which exam I wanted and the date. Wish they had a medical practice outside of just vision so I could get some real answers instead of more redundant orders for x-rays and tests that cost precious time and money. Can’t speak for the east save for Barnstable/ Cape Cod, but definitely the Best in the West. Rockstars.
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March 2025 by Sheri Hickman
I have been a patient for over 30 years starting back when Dr. Capper was at Vista optical. I was treated so incredibly rude by Terry the technician yesterday in public in front of my teenaged granddaughter that I will NEVER go back to that office and I will NOT refer anyone again.
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March 2025 by Douglas Anderson
Always exceptional service and support.
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January 2025 by redd snyder
generally an uncomfortable place to be, in the office with the doc an elderly lady who worked there was pretty much verbally assaulting the newer gal who obviously just started working there. i felt bad for her. then the doctor told me i could get my glasses a bit tightened up so i went to the glasses counter and the lady was unbearable and rude, loud and indecent towards others. would not recommend.
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October 2024 by Rhonda Bethel
Will not answer phone. Even when employees from other departments ask them to answer, they refuse. Products are top quality and most opticians are knowledgeable, but that does little good when the department is unreachable.
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January 2024 by Coleton Lundwall
These glasses cured my depression
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June 2023 by Jame B.
Worst Costco I've ever been to. The parking lot is a joke. Too small and too busy. You have to practically fight people for a table at the food court. There's no coffee grinder. It's just too heavily trafficked for where it is. Costco, build another store in Liberty Lake, for crying out loud!
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May 2023 by Fig S.
TIRE CENTER PRODUCTS: I appreciate the self service tire inflation station SERVICE: very helpful I went to the self service tire inflation station b/c my trailer tire was low. When I arrive the tire was off the bead. The guys working at the tire center were great and spent a bit of effort to get the tie back on the rim and re-inflated!!
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February 2023 by Matthew B.
Disrespectful employees and management does nothing when it comes to common sense situations
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January 2023 by Brian B.
This is the Costco.Feel free to body check snooty CDA shoppers right TF out of your way as you browse the aisles, they just make impotent little snorting noises and take it out on their housekeepers later. Relatively less busy than other CostCos even during peak times; they seem to staff enough cashiers to handle most any typical store traffic. Food Court turnaround is wonderful. Staff seem to enjoy their lives and are thus relatively to actually helpful.
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January 2023 by Judy F.
I love that they back their products. We love shopping there. We buy all different products and services. Auto & home insurance, large appliances, shutters and household goods.
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December 2022 by Georgia L.
I rarely leave reviews for places like Costco but want to rave about the lovely workers in the bakery department here. We came in to pick up my partner's birthday cake (his favorite is the tuxedo cake) and noticed many decorated for the holiday season. I brought a blank one up to the bakery and asked if there was a way to put "happy birthday" on it. Sure enough, they stopped what they were doing, asked my color preference and decorated it beautifully! Thank you!
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July 2022 by Gail M.
Very disappointing experience here. We live in our RV, we're passing through town, and pulled up right before 10am to go shopping here. Parking always takes up 5 spots with our rig which is why we showed up before opening. Anyways, while my husband was in the store, I was harassed by 3 different staff members asking me: "when I got there?" "When I would be leaving?" And they were lecturing me about how I was taking up multiple spots, their lot was small, how they wanted me to leave, bla bla bla. Just rude harassment that was totally unnecessary. IM A PAYING CUSTOMER, leave me alone while I'm spending money at your establishment! I mean if we had been there for half the day, that would be one thing, but we were parked there for a few hours while we were shopping, have some consideration for other lifestyles please!
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July 2022 by Todd Hoffman
I ordered glasses here and they came with a flaw in them, which the eye doctor subsequently verified. Costco CDA refused to fix them, and I had to pay for a second set of lenses to get the correct prescription. I also went in once to see if they could repair my current glasses. They were broke, and my new ones hadn't come it yet. The staff were super rude and taken aback that I would even ask about repairs. In contrast, Lens Crafters has always been willing to replace broken nose pieces or ear pieces, or makes fit adjustments, free of charge. Costco also has ridiculously long lead times, 2 to 3 weeks when Lens Crafters can make the same glasses in 30 minutes for less money. If you wanted to be treated like garbage, come to the Costco Optical center in Coeur d'Alene.
