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June 2023 by Sergiy Larin
Love it: great location, exceptional choice of the best brands. Staff is very helpful and friendly. Not out-priced by all means- you can get identical price for any item if you shop online, yet here, at the store you can see the actual item and try it on. I try to visit the store every time I visit CDA and never left empty handed!
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May 2023 by Roger R.
Went in to do an exchange $80 olukai because after wearing them I was getting blisters only after a few hours of wearing them. The older woman I believed was the owner said she won't do an exchange because they were already worn and showed me on the receipt where it says the reason for no exchanges. Understandably I accepted the policy but, Instead of being polite about it and just saying I'm sorry but it's policy we can not exchange. She began to tell me that she won't do it because she would be taking a loss because she wouldn't be able to re sell them and she was not willing to take a loss. As she proceeded to tell me her excuse I had to stop her there and said there's no need to explain anything to me about the loss you'd be taking. Why can't you just say ... sorry you're not satisfied with this product but unfortunately we can not exchange these as written here on your receipt. That would have been a Perfectly acceptable and easy response instead of being so rude that you had to explain what kind of loss your not willing to take instead of wanting a satisfied customer. To be fair the staff was very nice and knowledgeable when they helped us the first time when we purchased.
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May 2023 by Tanner H.
Dawn helped me and my group out today and is the reason why I'm writing this 1 star review. Now reading all the other reviews on this store, I shouldn't have even stopped in because it sounds like the abysmal customer service is a reoccurring theme. I'm from out of town and from a state that SHOULD be tax exempt.. when I was checking out I asked about my tax exempt status and instead of calmly explaining how she couldn't honor it, I was verbally accosted and made me feel like an idiot for even asking. It wasn't only this part of the shopping experience that was horrendous but as she was helping the other part of our group, she treated us like we were dumb for even asking about different sizes in the shoes to see what felt best. Hands down will never be shopping here again and if you value customer service, you shouldn't either.
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August 2022 by April Gross
The worst place to shop, they had a closet of some sort with a door and my son opened the door. No sign on the door or anything, son thought it was maybe a dressing room. 2 ladies came over and said oh theres nothing in there. So we carried on with our shopping. Then another lady came slammed the door shut and locked it. Maybe it should have been locked from the start??? Very rude, we are a local family and love to support local but oh well. I'll go buy my Bircks and hydroflasks elsewhere. Don't spend your money here. Overpriced anyway.
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July 2022 by Lacacia Cardoza
We used to LOVE this shop, and we would buy shoes here every summer on vacation. I’m sorry to say since our last trip here the customer service has declined significantly. The gal working was very rude and did not want to help us, I guess they have better things to do than help people who come in?
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July 2022 by Caleb H.
Legitimately the rudest staff and worst customer service I have ever experienced. I genuinely think the lady behind the counter was happier to tick off the customers than she was to help them. We stop in this shop every time we go on vacation here which is usually twice a year. I have never walked out spending less than $150. We will never come back. The customer service on this trip will be something our family laughs about for a long time. It was that shocking.
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July 2022 by Lacacia C.
We used to LOVE shopping here, I buy a souvenir pair of Birks or Uggs every year here on vacation. Today was a sad excuse for customer service and no help, only pushback from staff when we needed help. But in Post-Covid retail I feel like that's all this shop can offer. Won't be back.
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June 2022 by Brandon Shearer
Visited this store on Father's Day as there was a sign in the window that said Father's Day Sale, 20% off storewide excluding Birkenstocks. Apparently storewide does not mean storewide but only for Men aka. Father's. When the sign was pointed out to the clerk she was very snippy to my wife and said "Well we'll be taking that down." Came around 15 minutes later and they were still up. Needless to say we won't be back.
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February 2022 by Sophia Coe
The people were so incredibly rude. Unbelievable. We were going in to shop and were standing by the mirrors having a conversation and a rude lady and man kicked us out of the store for being in their way. Didn’t know we were in North Korea.
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January 2022 by Brady Reed
The staff here is very rude. We were shopping around the store and they kept coming up to us telling us to move out of the way because they were trying to rearrange the store. We moved to 3 different spots in the store and each time we moved they would approach us again to tell us we were in the way. They weren’t apologetic at all. Left the store simply because how rude they were about the whole situation.
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January 2022 by Brady R.
The staff here is very rude. We were shopping around the store and they kept coming up to us telling us to move out of the way because they were trying to rearrange the store. We moved to 3 different spots in the store and each time we moved they would approach us again to tell us we were in the way. They weren't apologetic at all. Left the store simply because how rude they were about the whole situation.
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January 2022 by Susan B.
I used to stop in quite a bit. Nice items but a bit pricey. Staff is not as friendly and welcoming as they used to be. Give 'em a try.
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December 2021 by Sharon
This was my go to place for myself and gifts. Until the last couple of years the buyer for the store was wonderful on point taste for purchasing for the store. Who ever is buying now just doesn’t get it, the men’s selection is larger then the women’s section and the women’s isn’t at all impressive, I’ve gone in 3 different times just to see if it was a fluke, but no…. So disappointing.
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September 2021 by Sue Callison
Wonderful place and super helpful staff!
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August 2021 by Chey Frazier
Great selection of outdoor adventure apparel. Friendly staff!
