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February 2024 by Aidan O'Halloran
I got a watch for my birthday, had difficult barrels that another place said they didn’t have the pins to do. Went to hear and not only did they did it free but they also worked at it for 40 minutes to help me with it, as it’s just the barrels and pins are just really hard to get, the other place was lying. Also were very kind and had a good sense of humor, couldn’t have asked for a better experience! Will go here now whenever I need watch maintenance or battery replacement.
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January 2024 by Brenda Croy
Got my wedding rings from them 16 years ago. Great people. Thank goodness they haven't closed like other shops.
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October 2023 by T.D. Grace
Everything about this store is wonderful! I love the ladies here and it is always a good time when I am there.
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August 2023 by Kelly Schroeder
I stopped in Harry Ritchie's Coeur d' Alene this morning for a watch battery replacement after the Nation wide leading battery retailer put 2 seconds of effort into trying. I will say my cheap watch was a bit resistant, but the kind lovely ladies at Harry Ritchie's weren't going to let me leave without replacing it! Once they were done they refused to charge me! I haven't seen this level of customer service in decades! Once more they were personal and so very kind, you could tell that they were genuine! Thank you ladies, God bless you!
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August 2023 by Gaige
Where do I start?! Angila & Morgan are amazing they helped me pick out and find the most amazing perfect ring for my now fiancé! Amazing service they made me feel like family instead of just another customer!
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June 2023 by Amanda Gerard
It took a while for us to be greeted after entering and when somebody finally did she (I can’t remember her name) asked what we were looking for and I said engagement rings. To which she responded well obviously, be more specific. There are plenty of things in the shop that aren’t engagement rings so the sass seemed unnecessary. She then put minimal effort into helping us look at rings and treated us as low value costumers. Don’t waste your time coming here. Go 15 minutes down the road to Clark’s instead where people treat you with respect and are willing to help.
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June 2023 by Craig Shennar
I have been coming to the Cda location since I was about 15 years old.The ladies in there are absolutely amazing and make me feel welcome every time.Dominique and I sat down recently and just built a ring that you would see in movies for the woman of my dreams. I will never forget the process and how fun she made it for me.I would recommend everyone to shop with harry and Richies. not only because they are a family owned business. But the way each of their employees treat not just me but every costumer that walks into the store.Harry and Richies is very lucky to have Dominique as an employee. She deserves all the praises from the bosses above her.10/10 customer service10/10 experience10/10 jewelry
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June 2023 by Keenan Larson
The staff here at Harry Ritchie’s have been by my side for 7 years, covering everything from my proposal to now my anniversary gifts! From cleaning our jewelry to fixing watches. I can without a doubt say these guys are the best!
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April 2023 by Alan Scott
Needed some watch links taken out on an old vintage watch I have and the lady's here were helpful and delightful! Great experience for my first time there.
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January 2023 by Stephanie Maine
We absolutely love their customer service, selection, and pricing. If you’re looking to support a local jeweler this is the place to go. We got our engagement and wedding bands here. We also will be able to size and heirloom band.
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December 2022 by ItzJesus -
Came down for the holidays and got my wife a wedding band, had to get it soldered to the wedding ring, very pleased with the time it took to get back! staff is very kind and overall a great place!
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December 2022 by Melanie Johnson
Harry Ritchie’s is amazing!! Every time I go in there everyone is so sweet and kind. They do their best to just treat you like a person instead of pushing you into buying something. I have bought many things from them and have loved every single thing. Amazing experience every time. I will never go anywhere else!
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December 2022 by Monica Falk
I don’t normally review places, especially poorly, but I had the WORST experience here. The lady who sized my ring finger was making fun of how skinny I am the whole time, said she would just show me rings made for children instead of “real” rings, and told me to gain some weight. Then she proceeded to make fun of my fiancé as well, said that she wouldn’t show us rose gold options because “that would look gay”. She told me my ring size, but just made the size up apparently because it isn’t even close to my size and my ring i ordered doesn’t even fit. I wish I caught her name, she shouldn’t be working in customer service, if I could rate 0 stars I would.
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December 2022 by Dana Bowes
I love all the ladies here. I’ve bought several pieces from them. Amazing customer service
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November 2022 by Alex Manuele
What a wonderful place to shop! My fiancé and I went and picked out wedding bands today and Dominique was so sweet and helpful. We had an amazing experience from start to finish. Top notch quality and customer service!
