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January 2024 by MA BE
Completely ruined my brand new imported car. Had the gull to try an say maybe it was my new paint job when the car was brand new, just bought, and didn't have a paint job. That car wash pulled and scratched my entire car and pulled off paint even through cilajet. Ash who works there didnt help or do anything. Didn't give me the owners information or anything. My brand new car I had less than 2 months now will need overall 5k -8k paint job plus cilajet. Do not come here. They didn't even stop the wash to check the machine. They continued to let cars go through. For those out there wondering, yes, they and all car wash places are liable for this. I immediately spoke to them, didn't leave the vicinity, called the cops for a record of what happened or it is hear say, and called my insurance in the lot. The companies running these places want you to just leave without record to try and divert negligence. Do not let this happen to you and consult with a lawyer. If the damage is under 5k, take them to small claims. Since my damage is above that, if they don't pay for it, I'll have to get a lawyer and sue them which they will incur way more than 20k plus in fees.
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January 2024 by roytherocketboy
The kids that work here are great. Great place to instill a work ethic in our future adults.
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December 2023 by Sarah S.
Love love this car wash! Living on a farm in there once a week. The membership is so worth it! Cody is so friendly and run this place to perfection. He always jokes with my kids at the window before giving them a lollipop too!
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October 2023 by john butler
Have been using them for years, the machine they use must have fell out of calibration. It scratched up the passenger side of the car, like the mechanical arm came into contact with the side of the car.
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September 2023 by Ricky P
Wash quality was laughably bad. This wash was just some light summer dust/dirt. I cannot imagine how bad the quality is if you need actual dirt removed in the winter time.
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September 2023 by Maggie Seaver
On top of being a good car wash, just wanted to give a shout out to one of your employees! I was washing my car and apparently the guy next to me was watching me a little too closely and being creepy, but I didn’t notice because I was vacuuming my car. So the employee (wish I would’ve gotten his name) told me I forgot my card and took me back to the payment booth, then told me he noticed the guy being weird and wanted to make sure nothing bad happened. So he asked me if I wanted to move my car away from the creepy guy, and soon as I moved my car the guy left. The employee made sure the guy drove off and didn’t try and follow me or anything. SO appreciate that he noticed and helped me out!! Means a lot, who knows what would’ve happened.
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August 2023 by Meagan Tryon
Hippo was my go to car wash until today. The window staff was great. However once I got the the entrance of the car wash an employee was attempting to instruct me to go bumper to bumper with another car. I waited a second because I'm not damaging my car. At this point the employee started clapping his hands, making rude facial expressions, and rolling his eyes repeatedly at me. The employee even walked to the rules sign and started pointing and slapping at the sign as if I couldn't see or read it even though I was doing everything they were asking. Once I entered the car wash another employee still had to stop the entire line because we were too close and nearly caused a collision. Customer service today was absolutely terrible!
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July 2023 by Brenda Morehead
I love that you can do the whole schmo at this place! From vacuuming your interior from both sides, getting your mats washed and you get clean damp microfiber cloths to clean the inside of your car! They offer free smelly trees, but I’m not into that. They also do some pre scrubbing and post drying for you. It’s well worth the price. And they definitely earn a tip!
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July 2023 by Vickie Locken
I moved to Spokane a year ago. We have NO touchless car washes. I MISS YOU!!! Please open one in Spokane on the North Side! ❤️
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July 2023 by Marshall Watts
I'm a picky person when it comes to my vehicle cleanliness. Even the cheapest wash at Hippo is enough to make me feel good about how clean my truck is. Pay a little more and you may as well have been through a full detail. The quality of work here has always been really good in my opinion. Also for not being touchless it's particularly gentle and that's awesome because most non-touchless car washes are really rough.
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July 2023 by Robert Pierce
This place was great. Drove from Arkansas to Idaho and needed to get all the bugs off. They did a great job.
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July 2023 by Ronda Luft
Always friendly and they do a great job of prewashing your vehicle before the automation. If your car isn't clean when finished you can run it through again at no charge to you. They take pride in their service. Self vacuuming and mat washers available at no charge when purchasing a car wash.
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June 2023 by Anne Cox
Good prices clean car closet to full service they wipe down as coming out of air dryer
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May 2023 by Amanda Barber
Love how they pre-spray the cars off. We live on a dirt road and always have dirty vehicles!! Always comes out great on the other end!
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May 2023 by Tara Wolf
I was charged $27 which is ridiculous for a car wash. You would think I would get a good clean wash. I still had dirt running down from my headlights and the tailgate still had a good amount of dirt. Would not recommend or will I use again.
