-
March 2024 by Michael B.
This place is a gigantic racket - they keep raising prices with no explanation (maybe because they can and people can't just pack up their stuff if they're pissed). They've also ran my card several times without my permission claiming it's "autopay". Super Shady,
-
October 2023 by Glen L.
Pulled in here for propane 40min before closing while traveling with the family. Lazy ass employee didn't want to fill the propane and said some BS line that they don't allow them to fill propane when getting dark. Meanwhile the propane fill center was wide open.
-
May 2023 by Peggy H.
Great team working together. Reliable and friendly. Trailer was in good working condition
-
December 2022 by Mike T.
Poor customer service, badmouthing fellow employees in front of customers (using foul language I may add) and bad attitudes can be expected from employees that work inside the building at the counter. The gentleman at equipment drop off was polite, can't say the same for anyone else here. And make sure you take a picture of the odometer before you leave, they said I put two more miles on than I did. It's like $5, so certainly not going to change my day, but it's the point.... This place is shady!
-
November 2021 by Kyle M.
We are a touring musical act, and had driven quite the lengthy journey. Tired and weathered by our journey we pulled up to the Uhaul center, looking to get our trailer possibly replaced, as the door has been damaged the past week of the tour. Roadside assistance was not a help and neither was the previous centers we had visited. The rude piglike subhuman creature running the store did nothing to help aside from making comments and fighting every step of the way to not help, who was apparently the owner, did not own anything but a sourpus attitude. Deflated, we headed back to our van.... BUT that is when the hero of the month emerged from his cavern-like garage, with a visage of Arnold Schwarzenegger from the movie commando he was dripping testosterone and had gigantic muscles!!! The heavenly glow from behind him when he emerge from his cavern-like garage blinded me and my bandmates and we were in awe with giant smiles on our faces he proceeded to come over check the damage on the trailer door and use his giant muscles and his hammer tool to bang onto the damaged wheel track of the door. We could just tell from the vibe from the hero of the month "Sam" frequently pipes with consent from very attractive women all over the town and city! Truly a peak specimen of the male species he is unmatched with his dominance and skill. Uhaul storage is considered very lucky and privileged to have an employee of his stature skill and handsomeness. Thank you again Sam! And Stay safe brother! We also hooked Sam up with a piece of merchandise which he graciously took and will now own proudly!! 5 million stars for Sam!!! Give this hero a raise.
-
August 2021 by Jason M.
Went in to the store to pick up an online order of moving boxes and buy some others. Asked if they had file boxes in stock, and the manager actually laughed IN my face, before snapping that they "don't bother carrying them" because "no one buys them". I asked if she had any ideas where I could find some, and she laughed at me AGAIN. (She never answered. Just laughed.) My order was not ready, although they'd had a couple of days of notice. An associate ran around the store grabbing my items out of their limited on-the-floor inventory (what would have happened if someone had bought those items before I picked up my order?) He piled my order for me to carry out. After I paid, I had to bring the car up, and struggle alone to carry three loads of unwieldy items out to the car while the manager and three fit, young employees stood behind the counter chit-chatting and watching me struggle. No one ever offered to help. As to the moving truck, we were told they could make "no guarantees" that the truck we were reserving over a month in advance would be available. We've moved over 20 times in my life, and this is the first time any truck rental agency has made such an absurd claim. We went elsewhere to get the truck. If the manager's goal is to cure people from doing business with U-Haul again, it worked here!
-
August 2021 by Honor B.
RIP OFF!! DON'T GO HERE TO GET HITCH PUT ON YOUR VEHICLE!! IF IT WOULD LET ME I WOULD POST 0 STARS!! They were suppose to put on a full trailer hitch setup and all they did was electrical and the bracket!! Never said anything to me about rest of set up!!
-
July 2021 by Chris M.
Awfully rude owner, yelled at me over phone and hung up on me over the return of the truck I was using, I had it rented out over the whole day but she took a reservation for the last day I had the truck. She even threatened me with a late fee even though I had several hours left on my rental. I came into the store and she was annoyed with me and snapped with me. Guy who checked in my truck was super nice though!!! Give him the keys to the business.
-
July 2021 by Plopter P.
I had a front tow hitch receiver installed on the front of my truck so I could mount a winch in a cradle. They did an OUTSTANDING job. They install hitches regularly, so these guys are really good. Absolutely professional work. On a separate note, they also refill propane. I took a couple tanks there because Lowe's was out of propane. To my surprise, I paid several dollars less per tank than getting refills from Lowe's! Finally, I just rented an enclosed trailer for a local move over 3 days, and their service was outstanding. I reserved the trailer over the phone and was on hold for 20 minutes, which was a little inconvenient, but once they got to me, their service was 5-stars. I think this is a family owned place, and their service is great.
-
April 2020 by Bekki F.
These guys were great a professional fun friendly funny. It was easy breezy to return my equipment to their location in a stressful situation of moving from another state and not knowing the area they made me feel right at home. Steve was at the desk he was wonderful he made me smile and I was feeling pretty grouchy haha unfortunately I can't remember the name of the gentleman that helped me on the lot but he was also outstanding helping me unload my trailer and vehicle and returning my truck in a timely manner thank you guys you're the best!!
-
March 2020 by Shanna M.
Rented a 6 x 12 trailer. Went to return it pulled in at 5:01. We were in the returned Trailer return spot after for after hours the two employees were helping another customer. I was having problems getting on the app so I walked up there to return it have them help me and they told me to call the one 800 number and walked off as So rude! Also they did not mention the $20 extra fee for returning after hours when we rented the trailer. Absolutely terrible service!
-
February 2020 by Nonya B.
Terrible service. They have one guy helping with vehicle reservations and he's slow as molasses. If you want to buy boxes there, forget it. Go to Home Depot or Lowes...they are cheaper! Expect a 1 hour wait while the cashier fumbles through his reservations. And of course, there's always a customer who doesnt know what they want or isnt happy with uHaul not having the truck they want, so they are also creating a problem. You'd think a manager or someone else would come out to help with the line, but nope...they're not there to help...only take your money like everyone else. So expect a wait and crappy service.
-
November 2019 by Alan G.
This place is an absolute joke. Poorly managed office with no supervision or guidance in the yard. I refuse to waste anymore money with U-Haul in any city in any state.
-
July 2019 by Kevin U.
These guys can't even take a shit on time. Go somewhere else or deal with the assistant manager that has the personality of a dirty diaper. The bathroom had a sticker of the wounded warrior project in the toilet and people had defecated on it. Very disrespectful to the military.
-
December 2017 by Bob A.
I took out the insurance, the trailer jack knifed, I have three new dents and now they say they won't cover it.
