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March 2024 by Kathyann E.
I went to your store on 2-13-24 in the morning to get a Taylor cleaning product. Walked in the store and was not even acknowledged by the two people behind the front desk. One was having a personal conversation with two men at the front counter. The other was just sitting there. Myself and my husband were walking around the store looking for the product. The entire time the workers were carrying on their personal conversation. I found the product and went to the front counter to pay. I stood there and both men still carried on their personal conversation as if I wasn't there. I finally said "can I pay for this?" He turned and looked at me like I was bothering him. The only thing missing was an eye roll. He never stopped having his personal conversation while I paid. If this is your service I will never go back to your store for any of my needs.
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November 2023 by Allen Clevenger
Great place. Knowledgeable staff. Last 2 visits I needed assistance with a restringing of a viola and the 2nd was reeds for an alto sax and they really knew their products. Fast turnaround with the viola restringing. Great selection of instruments and accessories. Easy in easy out. Definitely would recommend them.
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October 2023 by Dale Watson
It took a while, but just got my Mesa boogie strategy 500 Power amp back. This thing sounds absolutely killer now! Matt was extremely knowledgeable, and very courteous. Very much appreciated. Thank you NW music !?
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October 2023 by Chris Landrum
I came in interested in getting some music recording equipment. I had somewhat of an idea what I needed but came hoping someone here could help me in the next steps. I got just that I felt. One of the guys at the desk helped me first with some simple needs and was chatting with me about guitar strings and decided to give them a try. So far I'm satisfied with the recommendation he gave me.After bringing up the need of a way to record to my computer, he said he would need to bring their audio tech guy over. (not verbatim but the gist of what I remember being said) The guy he mentioned came over before being asked. So that told me he was attentive to his job. He proceeded to answer all of my questions, gave recommendations, comparing products, and helped me feel secure with making my large purchase.What I found cool was the first guy who helped me, had stayed around to listen to the audio tech so he could learn some of the information himself. Always cool to see someone at their job wanting to learn more. I'm happy with my experience and will be back for future purchases!
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August 2023 by Chris Doyle
I came in a week ago to look around before I bought anything the people were nice and friendly and when I came back today I was ignored and treated like I didn't exist so instead of buying a electric guitar and bundle you guys get this review and to the 4-5 people working there at the time it's beyond rude to ignore someone then try to say something as there are leaving I felt discriminated against this was a first.EditWhat a joke he didn't say anything don't try lying and make it seem like a misunderstanding. I wasn't alone, so instead of lying and blaming me, look at your employees and try to figure out why they didn't greet me or ask if I needed help.
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August 2023 by marcus mood
Best selection and customer service in town!
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July 2023 by Noelle P.
Very nice service and found exactly what I wanted! They have a huge selection of instruments and accessories.
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December 2022 by Amanda E.
They are ok; I unfortunately have been quite disappointed in their customer service. I still buy from them because I have no other available options. In person they are ok, but if you have an issue with a product from them getting that resolved is not super easy. They sold me a bad product and I had to have a replacement right away. I drove over an hour to try to get to the store but realized I would be 5 minutes late so I called but they wouldn't wait for me. Since it was a product they just sold me that was frustrating.
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August 2022 by Joey A.
I had my bass repaired and it's lost it's sound it used to have nw music center who I volunteered for in high school now just ruined guitar for me after they lied about me when I was in highschool volunteered for them they don't know how to fix guitars cuz now mines messed up and ik how to recenize the tone in my four string red and black Ibanez guitar bass ty alot worthless company ever I have rated y'all one star in picture is the guitar string that's now worse then ever after repair
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June 2022 by leprechaun horsegirl
I take lessons every Tuesday, very helpful staff & great instructors
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December 2021 by Jacob Barton
Outstanding service. Very knowledgeable and helpful staff. Highly recommended for all your music needs
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December 2021 by Justin Cheney
Got my guitar strings changed and can’t be happier, guitar sounds amazing! They oiled and polished everything ! They have a great selection of strings to choose from at a competitive price. Awesome customer service with both the sales and tech team! I Will be going there again and recommend you do too!
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October 2021 by Brian Johnson
4 stars because they do have a great selection, prices are fair, and the store is very clean and organized. The staff at first seemed helpful but then seemed impatient, as I was asked if I was ready to check out while I was still looking at guitars with an item in my hand. Caught me off guard as I felt rushed after only being in the store a couple minutes and wasn't near the register. Other than that, they have a great selection of beautiful guitars and quality gear.
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October 2021 by Tim (Timmy)
They have everything and they have great price
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July 2021 by Susanna Blessings
Always a great experience!! Everyone is so helpful and knowledgeable! Lots of inventory too and competitive prices!