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November 2023 by Teakettle 15 (Teakettle15)
We recently bought a Ford F450, after a nationwide search for a truck with all the features we wanted. We found the right one at Mike White Ford and the customer support from there was superb. Salesman Jonathan Hedden helped us work the details and even gave us a ride from the Spokane Airport; manager Sean M negotiated a fair price with us and Mike V worked the financial details. From start to finish, it was a pleasure doing business with Mike White Ford.
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November 2023 by Mary Hamilton Garcia
Come for the car service, stay for the kindness! I am always greeted with a thoughtful professional at Mike White Ford. No matter the issue, they are prompt and do an exceptional job at a fair price. I look forward to working with this dealership for many years to come!
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October 2023 by Bob S.
We had a GREAT experience at Mike White Ford, where we purchased our F450 truck. After a nationwide search we narrowed the field down to 3 trucks that met our needs. Mike White Ford's salesman Jonathan was responsive and helpful and we agreed on the terms. They then followed up with excellent service during the delivery. From start to finish, we were very pleased with our purchase and interaction with Mike White Ford.
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October 2023 by beau roberts
Dropped off a company truck with service needs during off hours. Left a note for things to be fixed I was quickly contacted Monday morning by Adam verifying all items to be checked out. Adam kept me very well up-to-date throughout the service and was ready to get back to work within a few days also set up an after hours pick up, which was really nice! top notch service department
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October 2023 by Gerri Bush
I brought my Ford F 150 in for oil change and tire rotation. When I purchased my truck I bought several months ahead on oil changes, services and tire rotation. I took my truck in September, approximately 1000 miles early. I was making a trip to Red Lodge, MT and decided to get it done before making the trip. The serviceman quoted me a price. I said no, I have two 2 oil changes left. I even brought this in early. He said it expired in August! I had no idea there was am expiration date on these early purchases!! We argued a bit and then he went back to the service manager. They agreed to do that one. But not my last one that I paid for!!! What a rip off! I would have never purchased them is they were going to put an expiration date on them. I have recommended family and friends to do their oil changes there and purchsse their tires there. Now I regret doing that. You can be sure I will tell them all my experience there! There will not be anymore recommendations !!! Very disappointed and they lost a good customer!
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October 2023 by Bitterroot Diesel
Tony, Tyler and the service department worked hard to make sure we took delivery on a vehicle the day it was convenient for us. We drove 3.5 hours away to get the service we deserved at Mike White Ford, because our local Ford dealer has very poor service. Mike White Ford is a great family operation and are always looking to add satisfied customers. You can tell they are setting new customer satisfaction standards as compared to the dealers that are stuck in the past. Keep up the great work!
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October 2023 by Ken D
Great service department... Fixed our Escape on time and right the first time. They were half the price of the other shop we took it to. They were honest and informative. They kept us informed about the repair and fixed it faster then expected. I have to give a shout out to Christian our service writer he was very honest and kept us up to date as to the repair. Way to go dude!
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October 2023 by Kurt J. Hoffman M.
Horrible my daughter bought her first new car here and was very excited until she took it in for it's first service. When they went to rotate the tires they didn't put the lug nuts on one wheel, it came off as she was driving out of the dealership. Took them weeks to fix it, it continued to have problems and they would never take responsibility. Finally got it fixed at the Nissan dealer. She sold the thing and got a new Toyota from Parker. They have been great. Avoid these incompetents at all costs.
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September 2023 by John Sweetland
No pressure. Salesman talked over everything. Did not need to ask much. Very knowable about the Ford truck in general as well as the specific truck purchased. The Mat Grey and oversized tires and wheels caught my attention; but the salesman, by giving me a comfort level, by demonstrating knowledge, closed this deal.
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September 2023 by Jolleen Severns
The staff was friendly, knowledgeable and respectful. They listened to what we said and directed us to a car we hadn’t considered. This ended up as the best vehicle for us. All expectations were exceeded and the experience was actually fun. We LOVE our new car!
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August 2023 by RAndy WIlliams
I stopped by the dealership after inquiring online. Gordy my sales representative said that I should come out at take a look at the truck.Test drive and working the numbers made sense so I purchased truck. Exactly what I wanted and wasn’t talked into a different truck as other dealers have in the past. I highly recommend Mike White Ford in Coeur d Alene, Idaho . Ask for Gordy and tell him I recommended him.
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August 2023 by Truth O.
I have always been happy with Mike White Ford service. I have called 3 times for an extended warranty quote. I guess it's just not that important to Mike White Ford. I was considing trading in my 2018 Escape, kind of like the new Broncos. It will not be with Mike White Ford. Not a great experience
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August 2023 by Dan Rauch
Great company to work with, they follow through with what they say and are friendly and up front. Our second truck from them first 24 years ago and it is still running like a champ but this new one is even betterThank you Mike White Ford
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August 2023 by mary hill
This dealership did a good job finishing a repair that had been started 6 months prior at 2 different dealerships. I wish they would have contacted those dealerships to question what and why they did what they did. Service took 11 days but we had to wait for a part and get approval for aftermarket warranty work. Overall, I am satisfied and will return to CDA Mike White Ford. Very nice manager who stayed professional dealing with the warranty.
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August 2023 by Sheridan Newlun
Arrived early for, The Works, oil change. My appointment was at 130 and we got there at 1. I was told it would be ready at 230-245. At 230, the person I dropped the car off to told me it would be another 30 to 45 minutes due to one of their lifts breaking. An hour later, my car was done and the tires weren't even rotated.They apologized regarding the delay, but I don't understand why they waited until the original time it was going to be done to tell me it was going to take longer.Had I known it was going to take so long I would have just gone to Valvoline Instant.Super frustrating experience especially with a small child.
