Alligator Performance is recognized for its excellent customer service and efficient order handling. Customers appreciate the quick communication, as seen when an update on an order was provided promptly. Even in situations involving returns, the process was smooth and supportive. The business is noted for fast shipping, with one customer receiving a lift kit in just two days, despite it being out of stock elsewhere. Overall, Alligator Performance has earned positive feedback for its reliability and responsiveness, making it a preferred choice for automotive parts.