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“I had to write a quick review to pay thanks to Shannon Kardell. It was my wife and I's first time taking out a big loan to purchase a new vehicle so I had no idea what the process was like. Shannon made everything stress free. She responded to questions and requests very quickly. Most importantly, she proactively gave us advice on different solutions to implement that resolved some issues in our situation.
Had we gone elsewhere, we might've just gotten stuck with someone doing the bare minimum and we would've been worse off.
This is my first and definitely not my last experience with MACU.”
“My dad (Tim) banked with Westmark for over 30 years and could not recommend them more! He says that Angie & Tina are the best and that he sincerely appreciates them.”
“My husband and I have been members for over 50 years and my parents were members before that! I absolutely love the exceptional service and the friendly staff at the Fremont Avenue branch. I am always greeted promptly as I enter and the staff is knowledgeable and has always been able to answer my questions. Recently I had questions about my debit card and they helped me out. They even called me with additional information after I had left. I really appreciate their attention to detail and their customer service. I highly recommend them!”
“I have been a WaFd Bank customer for decades. Through the years, I have had the pleasure of meeting and getting to know the staff at WaFd.
When your sole option is a phone call, the bank uses a comfortable mix of human and AI resources without inflicting the frustrations which accompany skeleton crew staffing (e.g. the aggravations associated with being short on time and unable to speak with a human being, when doing so is the only way to resolve your issue). WaFd lets the customers decide whether to speak with a human being or continue to pursue their needs with help from AI through informing the customer of how to exercise these options. And in situations where you must stop into a branch, all of WaFd's human staff are friendly, knowledgeable, and professional -- a real treat to interact with.
WaFd has brought me solice during past times of turmoil (such as dealing with the consequences associated with data breaches which impacted me). After all, I was able to take comfort in the knowledge that my finances were secure because the staff at WaFd and I know each other.
My decades of experience, working with WaFd and numerous banking organizations, lends credence to my view that the truly personal banking experiences which I enjoy with WaFd are increasingly rare and valuable in this day and age. Thank you for the pleasure of banking with you WaFd! Keep up the great work!”
“Kelly and Taylor have been so amazing. I would recommend this bank to everyone. I would give them all 10 stars if I could. Personal banking and going above and beyond has been such a blessing after dealing with different banks that treat you like a number instead of a person.”
“I am very happy banking with Citizens Community Bank. The staff is always great to deal with!! They have been helpful anytime I've ask. They have excellent over 55 yrs young programs. ?”
“Honestly, 10/10 branch. Every time I've went there it's always a really nice time. When my card got fraud watched, I pretty much just walked over, told them the issue, and boom! Same day card and I was out faster than a light after you wire it wrong. Honestly, this branch is really good! Plus, they have coffee and hot cocoa, which for some of the colder months is great.”
“I applied on-line and had the money the same day!! The girls in the office were very friendly & helpful. They worked with my bad credit issues and are reporting to help me get credit score back to where i want it to be!”
“Beautifully built structure, I love going here for coin rolls. They arent too annoyed when i ask for coins unlike some places ive been to. Both customer and non-customer friendly and a great choice for my hobby. Tellers also seem nice.”
“Great experience every time I visit this location!
I make large, small bill withdrawals every now and then, and everyone I have dealt with is eager to help with a smile on their face and never any fuss. Karyme is one of my absolute favorites to deal with!
I’ve taken my elderly mother in numerous times for a variety of things pertaining to her account, and they’re always kind; patiently answering ALL of her questions.
Since the company changed from EICU, I have noticed a significant -and very welcome, change in personnel, including attitude and morale.
The new manager runs a professional and chill atmosphere…vibes for days!”
“Great to deal with there lending department is top notch getting the job done and following through ? amazing experience. Getting my loan through fast as they could.”
“We are setting up new accounts and needed some guidance. Jett was a fantastic person to work with. She tried to understand our situation and was so very kind. I couldn’t be happier with my experience with her. 10/10!!”
“The best bank in Idaho. The staff is really nice and help. Anything I needed they have help me. Thank you Laura, Shelly, Trisha, Kirby, and Tara. Great work for all the things you help me.”
“My favorite bank for coin roll hunting, staff is almost always cheerful and funny, they arent rude when i ask for stuff, and they are super reliable, always my first pick.”
“This 5 star review is for Jazlyn who works at this branch. I sent an email with questions, she was very quick to respond back to me with answers. I continued with more questions on a reply to the same email. and each time I received quick responses. Thank you Jazlyn. I appreciate that. You set my mind at ease over the problem I had.”
“Rosa at the teller station is such a sweetheart. She makes my transactions fun, which is pretty cool if you ask me. I'd 100% recommend working with Rosa if you have the opportunity.”
“They were so helpful! I had so many questions and needed some help opening an account and they helped me through the process with a smile! Will keep working with them.”
“We have always been treated very well at Mpcu. Josh has always helped us out and we plan on doing business with them for many years to come. Thanks again for your outstanding service.”
“Settting up a checking, savings, and credit card account was simple and straightforward. The staff have been polite, courteous, and energetic to work with. Facility is well kept and well maintained.I have been doing business with ICCU for the past two months; I have had no issues with viewing my balances via web portal, and transferring funds have been hassle-free.I'll update this review if anything changes, but so far I've been very happy with the service provided!”
“The customer service is excellent and they have answered the phone every time that I've called them. Any and all of my questions are answered in a timely manner. Great service.”
“I had opened a account, and my money had been frozen. I work graveyards, and i was up for over 24 hrs had to come get money. I am bi polar and was experiencing some mania as i havent had been on meds. They were extremely patient with me and very professional. I know they were doing everything they could do. I was very frustrated. I ended up keeping my account open. Jeremiah is a good guy, i dont know the ladys name that was helping me. Thankyou for your patience ?
I feel bad”
“Arleen in the loan department is so awesome.She walked me through what I needed to do to get the loan. When I paid a bill in collections, and wasn't able to get a receipt. She was able to still get my loan. Awesome people work there”
“I made some overdraft mistakes but had money in the next day to cover, Regained my business after losing it due to overdraft fees, but received a callback shortly after to help remedy my situation. Thank you Mike for reaching out.”
“This is more of a five-star experience with one of their employees I had today. I was in a hurry trying to make another bank before 5. She was aware of this and process the checks as quickly as she could. I was able to make the other bank at 5 because of her tenacity to get me out the door.”
“We had an appointment with Janet at Wells Fargo to put my wife on my account and do other things. Janet was totally nice and professional. She helped us with all our available options and had us squared away. Thank you!”
“I've been banking with Key for several years at the Ammon ID branch. They've been phenomenal and have always treated me like a VIP. The entire staff is super friendly & helpful.”
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“Support and Team players. The training is indepth, through, and they show you first-hand how to do the job. There are training resources you can go to for review and direction. Valued Merchant Services work hard for your individual success and the reputation and business practices make you proud to be a part of this dynamic company. Thanks for the opportunity!”