First Federal Bank is Idaho’s only mutual bank, serving the Gem State since 1915. As a member-focused institution, it offers a range of personal and business banking services, including checking and savings accounts, CDs, mortgage options, and small business services. Customers appreciate the bank's commitment to transparency, with competitive terms and no hidden fees. The bank's online and mobile banking platforms are user-friendly, reliable, and include helpful features like account alerts and budgeting tools, making remote banking convenient. The staff at First Federal Bank are known for their excellent customer service. Customers often mention the courteous, knowledgeable, and caring nature of employees, whether in person or over the phone. Many highlight specific staff members who go above and beyond to provide personalized assistance, often accommodating customers outside regular hours and making banking a positive experience. The in-branch experience is efficient, especially if located near one of their well-staffed branches. While ATM access outside their service area can be limited, the bank offers some fee reimbursements for out-of-network usage. Overall, First Federal Bank balances traditional banking values with modern digital tools, making it a community-focused choice for individuals and businesses seeking personalized service and reliable financial solutions. Customers value the staff’s dedication, professionalism, and willingness to assist in various banking needs.
Dina has helped me so much with account security and general banking and has just been a joy to work with. I won’t go to another branch or work with another person at first federal if I can help it!
August 2025
Great helpful and friendly staff!! This will be my bank for the long term. My only complaint is that they need better hours. How are customers supposed to get anything done there when the hours are 9-5 Mon through Friday when everyone else is also at work..lol.
June 2025
Mike and the whole team at First Federal was amazing! Everything was done quickly with lots of communication to keep us in the loop on our home buying process. He got us the best rate and I will recommend him to everyone!
