November 2022 by Molly Feeley
I have never had a good experience here. The line is always long. I have called like 5 times to try to get a refill and they have never picked up or actually refilled my prescription. When you make an appointment for vaccines you don’t actually “skip the line” like they claim. I’m never going here again.
October 2022 by A. T.
Twice now have had RX sent here only to have them not filled after days and days. One this week (oct 2022) and once in Dec 2021, when i had pneumonia. Called multiple times, left voice-mails, called the customer service desk and left my number with them as well and asked for a callback and never received one. Finally after 4 days of calling I finally got through to have someone tell me they're too busy doing "shots and vaccinations" to fill their prescriptions. My prescription was for steroids and antibiotics, both of which were things needed urgently,and after 4 days they said they still hadn't even looked at yet.Eventually got my rx sent elsewhere because I couldn't get ahold of anyone, and was just trying to call to tell them not to bother filling it so hopefully they could use that time to help someone else and not waste their time filling mine. I understand being short staffed, but maybe some triage on urgent prescriptions would be a good idea. Absolutely unacceptable.
October 2022 by Sue Wilhelm
Long lines, several times my refills aren't ready and doctor called them in days earlier.
October 2022 by Tami
9-15-22 Love the cheerful and helpful staff!! Even though all of Moscow's pharmacies continue to have trouble finding pharmacists and assistants to employ since the COVID 19 shut down, this Safeway pharmacy has done their best to keep up and continue to serve their customers respectfully and quickly. The public is often short tempered when we perceive that we aren't served quickly enough or accurately enough but through all that my family have been happy with our little community pharmacy at Safeway.
October 2022 by Donna Holmes
I've been very happy with this pharmacy over the past 10+ years, since we moved to the east side of Moscow. Delays have usually been because of hangups on the doctors' end. But tonight I went to pick stuff up once at about 5:30 and again later, after 7 p.m. Long lines of 5-plus folks both times, and nothing moving very fast. ***The staff needs more help***. Safeway needs to work on streamlining their processes more. Online Rx ordering is good, but doesn't let me know when things are actually ready. I'll be there tomorrow at 9 a.m. - lucky I don't have to work full-time.
September 2022 by Brandon
Seeing huge improvements in customer service, friendliness, cleanliness and overall atmosphere of this store! Employees are very friendly and helpful and store is much better organized than previously. Glad this location has been doing excellent!
February 2021 by Andie Frasure
Rude staff that can't handle being busy.
February 2021 by Kelly Riley
I have had a Safeway club card for 30+ years but can no longer support the Moscow Safeway due to their disregard for mask requirements during this Covid pandemic. There seems to be zero effort to ask anyone to comply and the anti- mask crowd are aware of this and taking advantage. I'll be taking my business to Rosauers and Moscow Food Co-op. They seem to be showing concern for their patrons and staff.
November 2020 by Reuben Henriquez
They don't honor the prices they list on items. Checkout price is always double the aisle price. We have to argue with the clerk every time. Embarassing.
August 2020 by Brenda Day
Love the staff always willing to help
April 2020 by Red Shrader
can you please stop sell cottage pie as shepards pie. if I wanted beef I will buy beef not to mention the religions that do not eat beef . what will you do when you get sued by a Hindi because you can't tell the difference between beef and lamb.
March 2020 by Ryan Candler
Fast service friendly staff good sales
June 2019 by McCurry Estes
We like the Moscow store, but they really need to update their Coke fountain by the deli, it's quite old. The ice machine only works when it wants to and the soda always tastes flat, old and watered down. Coke needs to either bring in a new machine or deep clean and balance the bricks on each of the sodas. Today, when we got some fountain sodas, we were told at the deli that we had to go over to the Starbucks to get our ice, and then when we got our soda it was undrinkable. I'm sure Safeway and Coke both know how important good customer service is.
December 2018 by Kevin U.
Here's an idea. Open more than just the express lane in the morning that way everyone with more than a few items isn't looked at all crazy. Seriously if you guys don't hire more people I'm not coming here anymore. Winco is already way cheaper.
August 2018 by Vanessa Dobbins
The customer service has gone downhill at the Moscow store. I have a low-vision disability, and (most of the time), when I ask for help in finding something, the employee points in the general direction and walks away. The other day, your deli workers were more interested in chatting with their friends than waiting on paying customers. The cashiers have become argumentative. What happened to this store? Please train your current staff better on customer service.
