Geek Squad, available at over 1,100 Best Buy stores, offers a wide range of tech repair, installation, and setup services. They handle repairs for computers, tablets, TVs, home theaters, car stereos, GPS systems, cell phones, and home appliances, fixing most makes and models regardless of where they were purchased. Customers appreciate their good service and helpful attitude, often noting positive experiences with repairs and support. For example, they assist with diagnosing issues, setting up new devices, and transferring data from clouds. Staff members are described as caring, patient, and willing to ensure customers understand the work done and are satisfied. In addition to repairs, the store staff are knowledgeable and helpful when dealing with product questions and warranty claims. Customers value their willingness to honor protection plans and provide great customer service, even when handling returns or exchanges. Overall, Geek Squad at Best Buy is seen as a reliable source for tech support, offering friendly, attentive service, and helping customers get the most out of their technology.
Not easy to get through to a human being on the phone.
November 2023
geek squad auto renewal should carry a policy to inform customer prior to issuance from a well established license best buy email. i've been scammed by this firm and my info hacked. cancel any and all of my subs
March 2023
Always had good service. Have used the Geek Squad for all our computer problems with good results. Bought a LG washer/dryer from them last year. They delivered on time. Will see how the Geek Squad does with diagnostics on the dryer half of the unit. Wish I had bought the GE instead.
