PetSmart is a large retailer offering a wide variety of pet supplies and services. Customers find their stock of products to be amazing, consistently having what they are looking for. The store provides great customer service, with staff noted for being friendly and professional even when very busy. Many reviewers highlight the grooming service, describing it as fabulous and noting that groomers go above and beyond, doing a fabulous job even with difficult or matted coats. This results in pets looking cute and happy, leaving owners super impressed. The service is also considered a good deal, seen as cheaper and with a shorter wait for a quality cut. Staff members are commended for going out of their way to answer questions and ensure pet owners are informed. While some mention prices can be a little pricey, the overall experience is positive, with customers planning to keep going back. The availability of in-house grooming, training, and adoption services is also appreciated as a convenient and cool offering.
