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November 2023 by Jess Neal
Just rented UHaul truck from these guys. Rented it online and was having trouble with the UHaul app when I picked the truck up. The gentleman in the office was very helpful and checked me in manually. Made the process very pleasant. Thank you.
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January 2023 by Stephanie Collier
Absolutely the worst of the worst. They are rude and try to charge you extra for anything they can come up with. I bought a unit from them at auction, went and paid for it and when I came back a couple hours later to go through it they had put a lock on it and locked me out. I called and the manager says” it’s after hours (office had been closed 3 minutes) nothing I can do. All around horrible service, the office personnel would be better suited to work at McDonald’s
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September 2022 by Nicole Lisle
Voicemail is always full so trying to make a payment is nearly impossible and then they will scam you with late fees when there’s no way to contact them worst storage unit I’ve ever dealt with.
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August 2022 by Leon Williams
I only leave reviews if something was extremely good or awfully terrible. Unfortunately my experience with Southside Storage was awfully terrible. I rented a unit and had it for less than a month and when I called to let Shannon know I wasn’t in need of it any longer she told me even though I was in the unit less than a month that per their lease with me that I would still be charged for another month. This wasn’t something that was explained to me at the beginning nor did I ever receive the lease and definitely didn’t sign anything that said if I didn’t cancel the lease at a specified time within the month of needing to cancel that I would be automatically changed an additional month.Shannon was very rude and unprofessional and refused to give me the number to her supervisor so I could get the situation rectified. She even hung up on me when she got tired of the questions I was trying to ask. If you appreciate good customer service and people being clear with you on terms and agreements than this isn’t the storage company you want to do business with. I highly recommend going elsewhere.
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July 2022 by Eric Olson
Super helpful!! Very positive attitude and over all pleasant experience every interaction!
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April 2022 by Jennifer Hatch
This place is ridiculous. You pay and they still lock you out. DO NOT SPEND YOUR MONEY HERE!!!! I EVEN CALLED AFTER PAYING AND THE GUY SAID THE OVERLOCK WOULD BE OFF. I DROVE ALL THE WAY FROM KUNA WITH A FULL TRUCK JUST TO BE LOCKED OUT. WARNING DO NOT DO BUSINESS WITH THIS PLACE!!!!
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April 2022 by IW Amity
My sister-in-law rented from these guys for approximately just over 2 years in the last month they started sending her threatening phone calls and text messages about her storage so she moved over stuff out and paid them off. You would think that this would close business with them but no they call her back the next day and tell her that there's a there's a couch in her storage unit when we clearly empty that storage unit and swept it out and made it all nice and clean for them. And so I'm here to tell you I would not use these people at all they're rude they're disrespectful. I've lived in this valley for over 30 years and I have never ran into a storage place that acted like these guys did if you choose to use them use them at your own risk and that's really what it is your own risk. If you get any damage from having your stuff there or guess what you got to pay for it listen to the fine print if they're rough fails and your stuff gets drowned in water you have to pay for it not them think about that
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March 2022 by Claudia Weathermon
Service and communication is above anything I've experienced with other storage companies. Just excellent. All businesses could learn something about customer service from these folks.
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February 2022 by A Google User
The staff is friendly. Prices are in line with others. What is notable is the place feels safe, secure and clean. The only downside is I'm paying a monthly rent to keep stuff that I'm not sure is even worth keeping? ?
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February 2022 by Lora Barnett
My brother purchased U-Haul boxes from South side storage road on the boxes is there's 100% buyback guarantee the boxes were sold to him for $2 a piece when they should have been sold for $1.39 so when he took them back for buyback South side storage refuse to buy them back said they don't do that no matter what the box says so we took him to the main main U-Haul in Boise to return the boxes which they said he needed a receipt so he got his receipt and I only was paid back the $1.39 for the boxes that he paid $2 for
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January 2022 by Quick 2.0
I have rented a storage unit for 2 years and I have had good experience with them .i would use them again if i need to store my belonging again . They are 24 hrs accessible and are clean and was please with there security.
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November 2021 by Nathan Fitzen
We’ve been renting here for over a year and it is by far the best storage unit we’ve used. Getting in was super simple and we’ve never had any issues. The units are super clean, well organized, and very secure. I love how secure the property is and how easy it is to get in at any point during the day. This is always the first storage unit I suggest to friends and family when they are in need and would suggest it to everyone.
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October 2021 by Kevin Scheel
Our unit flooded after some rain. They told us to take photos of the damage to all of our belongings which required us to remove all our soaked items to document. Then they told us to kick rocks and they weren't liable. I would take your business elsewhere.
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August 2021 by Neil Banner
Management of this facility is pleasant to work with and was flexible with me in my move-in and move-out as I had a very short term storage need.
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August 2021 by Lindsey Wilson
This was my first time renting a storage unit and Shannon was by far the most helpful person I have met in the moving industry. She not only had a unit for us, she went above and beyond to ensure I was comfortable renting and knew all the ins and outs! I have since been to the location several times to buy more supplies and she still continues to go above and beyond in every interaction! Thank you Shannon and Southside storage!!!!
