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“Had a great experience here! Jamie Evens helped us get a HELOC of credit that helped us eliminate a bunch of smaller debts at a lower monthly payment. Very helpful and easy to work with.”
“Nicole and her team provide excellent customer service and always give clear, straightforward answers to any financial questions. They truly take the time to help with whatever you need, whether it is everyday banking or bigger financial decisions. It is refreshing to work with a local bank in Pocatello that genuinely cares about its customers. If you are looking for a bank you can trust, this is the place to go!”
“Already 1000 times better than that ICCU. Ive gotten a phone call and a card from them. They are connecting with me and asking if I need any help. To ICCU I was just a number that helps them make more money.”
“Wonderful customer service by Brandi at the Lookout Campus branch. She was helpful and professional in providing a much needed timely banking service. I sincerely appreciate her staying an extra hour, beyond her shift, to help me out. Thank you Brandi, and the staff at Lookout Credit Union, Campus Branch.”
“I’ve been a member for 20 years and didn’t know about reward points ? Salena the branch manager in Pocatello set me up with the velocity account to increase my interest rate, setup my pickle jar to put money into savings with each purchase, and helped us with our auto loan!! Thanks Salena ??”
“Tiana is FANTASTIC! She is so friendly and easy to communicate with, and helped my husband and I with our car loan. She went above and beyond and we are so grateful for her!”
“Lookout Credit union has always been quick to answer any questions I had and they always got my transactions correct. their website helps a lot and they are quick to help out if something happens to your card.”
“The staff at the Olympus branch at Connections Credit Union is awesome. They know us when we walk in the door and are always friendly. We have been members for over 30 years!”
“Connections has been a great credit union for me. They gave me my first car and home loan. Jo has always been my preferred teller even back in the Inkom branch, but all are helpful, kind, and efficient.”
“I’m 68 and was having trouble logging in, moving money, and figuring out my CDs. When I called ICCU, Samara answered and patiently walked me through everything step by step. She explained things clearly and never made me feel foolish for asking questions. By the end of the call, everything was working and I had learned a lot. I’m very grateful Samara was the one who helped me—she’s a wonderful customer service representative.”
“I’ve banked with ICCU for roughly 20 years. Bought my first truck and first house through them. Their rates have not always been number one but they have usually been competitive. It’s the customer service and flexibility that made them stand out. However, recently at the start of a military deployment I asked that ICCU lower my interest rates under the SCRA federal act. Even with the correct paperwork and advanced notice, they took several months to initiate it. Then once they did, they told me I had to continue paying the same overall amount, but that the difference in savings—based on the new adjusted interest rate—would go towards the principle all because of escrow and other processing reasons. This never sounded right because it defeated the purpose of the law which is to alleviate financial hardship for service members and their families. I called ICCU multiple times, over multiple months, while in a combat zone, but got no where. I finally spoke with Navy Federal Credit Union representatives and my base legal team who all advised me that this was illegal. Long story short, I finally reached a service center supervisor named Monica Aguilar and she not only resolved the issue, she took care of me retroactively. Like really took care of me. She made ICCU live up to its name as a true credit union. She helped them avoid a lawsuit, bad press, and lost business. ICCU has to remember it’s a small fish in a big pond and that even with decent rates and accessibility, their true value is how they treat the customers and actually listen and get things done. Monica took that seriously and kept my business and I’ll continue to recommend ICCU to friends and family with people like Monica at the helm.”
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“SEI has taken exceptional care of my family and I over the years! Jaden has done great work for us on multiple loans and we love being able to have a reliable credit union and employees there that we can put our full trust in. Thank you SEI!”