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“My experience with both Brittany and Taylor has been absolutely wonderful. They are so helpful and such rays of sunshine. They both know exactly what they are talking about and they are willing to go the extra mile for me. I definitely recommend either of them for banking needs!”
“SEI has taken exceptional care of my family and I over the years! Jaden has done great work for us on multiple loans and we love being able to have a reliable credit union and employees there that we can put our full trust in. Thank you SEI!”
“Kaden Nelson with the center street branch is amazing. He diligently searches for the best options and all are presented upfront. There were no surprises, no problems, and all questions were answered and explained well. Kaden also gets everything done in what I believe to be the shortest amount of time possible with no delays.”
“Tiana is FANTASTIC! She is so friendly and easy to communicate with, and helped my husband and I with our car loan. She went above and beyond and we are so grateful for her!”
“Wonderful customer service by Brandi at the Lookout Campus branch. She was helpful and professional in providing a much needed timely banking service. I sincerely appreciate her staying an extra hour, beyond her shift, to help me out. Thank you Brandi, and the staff at Lookout Credit Union, Campus Branch.”
“Nicole and her team provide excellent customer service and always give clear, straightforward answers to any financial questions. They truly take the time to help with whatever you need, whether it is everyday banking or bigger financial decisions. It is refreshing to work with a local bank in Pocatello that genuinely cares about its customers. If you are looking for a bank you can trust, this is the place to go!”
“Had a great experience here! Jamie Evens helped us get a HELOC of credit that helped us eliminate a bunch of smaller debts at a lower monthly payment. Very helpful and easy to work with.”
“Stacie Lamb is the best! She explained everything so we could understand and gave us different options. We weren’t just a number, we were her total concern while here!! She is the awesomist!!❤️❤️❤️”
“I’m 68 and was having trouble logging in, moving money, and figuring out my CDs. When I called ICCU, Samara answered and patiently walked me through everything step by step. She explained things clearly and never made me feel foolish for asking questions. By the end of the call, everything was working and I had learned a lot. I’m very grateful Samara was the one who helped me—she’s a wonderful customer service representative.”
“The staff at the Olympus branch at Connections Credit Union is awesome. They know us when we walk in the door and are always friendly. We have been members for over 30 years!”
“Great bank to work with. I recently deposited a check that was a prize for a contest. The very next day they called to inform me that the check may be fraudulent. In all my years banking I've never had the bank reach to me regarding bad checks. They always let you find out the hard way after you've used the money. The check may be real but getting the heads up prevented a potential disaster. I really appreciate a company that looks out for their customers. I will say I wish they were still open on Saturdays.”
“Please use Zions bank for all your banking needs! Everyone in there from managers and tellers are super helpful and friendly! Hooked up my home loan, and cash my checks every week!”
“I've been banking with Key Bank now for over 20 years. I've had a mortgage loan and three HELOC loans. The service and courtesy has always been first class. I enjoy no fee checking accounts, savings accounts, etc. For years, I haven't paid any sort of fees that I can recall, ever. Key Bank has been willing to go the extra mile to accomodate my needs, waive fees for rare and accidental mistakes, and take time to go over any account concerns I may have. Their online banking is so functional. It has been a huge timesaver. My banking relationship with them is one I treasure.”
“I wanted to get savings accounts set up for my 6 kids. I called on a Saturday morning inquiring about the process. I lucked out and the Banker on duty named Rachel Snider had a cancellation and was able to see me. Rachel has a great attitude and was very thorough in making sure everything was done right. I had several questions about the kids new accounts and Rachel was able to answer them all. My relationship with Wells Fargo has been up and down over the years, but I can tell they are taking the effort to make the business better. It all starts with great employees. The tellers have always been great, and now I can say the Bankers are amazing as well. I was very impressed with this visit to the Chubbuck Wells Fargo Branch.”
“I have account for me and family in U.S. Bank. They are giving excellent banking services. Time to time offers on credit cards and bank account are quite beneficial.Fentastic security mechanism is offered in case of any fraud or scam. BOB Divine sir is very co-operative here, gives solution to all the banking related issues. Very fast acting and enthusiastic to resolve the issue.He should be promoted in his existing role for better services to the U. S. Bank clients.”
“I noticed that Wells Fargo was offering a checking bonus as I had banked with them many years ago and my experience was so-so. I was a little nervous after reading some of the reviews about Wells Fargo, but decided to give them another chance. They waived all my checking monthly fees and when it came time payout the bonus they did…early! They even offered me a credit card which was a first from them. Only reason they don’t get five stars is because their customer service can be a little unprofessional at times.”
“I’ve banked with ICCU for roughly 20 years. Bought my first truck and first house through them. Their rates have not always been number one but they have usually been competitive. It’s the customer service and flexibility that made them stand out. However, recently at the start of a military deployment I asked that ICCU lower my interest rates under the SCRA federal act. Even with the correct paperwork and advanced notice, they took several months to initiate it. Then once they did, they told me I had to continue paying the same overall amount, but that the difference in savings—based on the new adjusted interest rate—would go towards the principle all because of escrow and other processing reasons. This never sounded right because it defeated the purpose of the law which is to alleviate financial hardship for service members and their families. I called ICCU multiple times, over multiple months, while in a combat zone, but got no where. I finally spoke with Navy Federal Credit Union representatives and my base legal team who all advised me that this was illegal. Long story short, I finally reached a service center supervisor named Monica Aguilar and she not only resolved the issue, she took care of me retroactively. Like really took care of me. She made ICCU live up to its name as a true credit union. She helped them avoid a lawsuit, bad press, and lost business. ICCU has to remember it’s a small fish in a big pond and that even with decent rates and accessibility, their true value is how they treat the customers and actually listen and get things done. Monica took that seriously and kept my business and I’ll continue to recommend ICCU to friends and family with people like Monica at the helm.”
“If you are looking for a bank that gets you in and out as fast as possible with no personal interaction with you, Ireland Bank is probably not for you. They are a smaller bank with small town values. You are never treated like a number. Should you have a problem or complaint you can actually walk into the president’s office and discuss it with him. They are very competitive with their rates too. I just got 3 cd’s and they were paying more than the great big banks. I’ve had very good luck with these people.”
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“I would have to say Maranda is one of the most hospitable and professional tellers I have ever worked with! I would recommend anyone go talk to her to get their needs met.”