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June 2024 by Ashley Clifford
Went in to fix my phone, they said open till 8. Open sign on & everything. Doors locked. So upsetting
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November 2023 by Megan Byrd
The girl said her manager said adding a hotspot Sim to my phone wouldn't work (after she already told me it wouldnt work). Called cricket to have hotspot added and they verified that it indeed can be added for just hotspot w/o having a cellphone plan (I know, ive had it less than 3 months ago). Suggested I just go to the store for quicker service..... stopping at another cricket with more knowledge on my way out of town. Learn about your products, it leads to frustration and wasted time on everybody's end. That and the guy checked my ID and still tried to have me enter a pin to an account that wasn't mine.
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October 2023 by Gloria Perez
Fast and Friendly Service! Thanks Cricket!
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October 2023 by Marlenee Flores
Yazmin the customer service employee , is nice and told me more information about my options and service then I ever knew. I now upgraded and plan to again this week as well as add possibly a third line Thanks yazmin Vanessa is always attentive and very courteous ,she smiles and that makes such a difference thank you.
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October 2023 by samantha culbertson
Yasmin was awesome! Super helpful! Very nice and helped all my needs!
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October 2023 by Marleen FLores
Yazmin the customer service employee , is nice and told me more information about my options and service then I ever knew. I now upgraded and plan to again this week as well as add possibly a third line Thanks yazmin Vanessa is always attentive and very courteous ,she smiles and that makes such a difference thank you.
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October 2023 by Rauchelle Lewis
People here are very helpful and always answer any questions I have. And the phone service is the best I've ever had.
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September 2023 by Justin Hightower
If there is more than 1 person working it's fast to get in n out
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August 2023 by Maddie “Momma Maddie” B
My husband and I have a family plan 4 lines for about 6 years
We love the Pocatello Customer Servi e from Yazmin and Vanessa
We have upgraded many times and have recommended at least 20 people.over the years ..2 times sadly I had my phone lost or stolen and insured what calmed me down was yazmin and the clear explanation of how to proceed with next steps . Thank you
Thank you
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August 2023 by Madeline R (Momma Maddie)
My husband and I have a family plan 4 lines for about 6 yearsWe love the Pocatello Customer Servi e from Yazmin and VanessaWe have upgraded many times and have recommended at least 20 people.over the years ..2 times sadly I had my phone lost or stolen and insured what calmed me down was yazmin and the clear explanation of how to proceed with next steps . Thank youThank you
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August 2023 by Jackie Johnson
They have Fred Myers sell their phones and my phone has been a POS since day 1 also I have a $30 credit every month and the statements show it taken out but My math shows different.
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July 2023 by Madeline “Momma Maddie” R
My husband and I have a family plan 4 lines for about 6 yearsWe love the Pocatello Customer Servi e from Yazmin and VanessaWe have upgraded many times and have recommended at least 20 people.over the years ..2 times sadly I had my phone lost or stolen and insured what calmed me down was yazmin and the clear explanation of how to proceed with next steps . Thank youThank you
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July 2023 by Melissa Brooke Aldrich
Clearly the employee's friends and family give any positive feedback about this store. Horrible customer service, horrible employees.
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June 2023 by Tom Brown
Great place
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June 2023 by Andy Gaunt
Great service.
