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April 2025 by Melissa Brooke Aldrich
Buyer be ware!!! Don Bates got me a no insurance ticket, as they tell you, there is no need for a paper copy in your vehicle. THIS IS FALSE AND INCORRECT!!!!!!!!! YOU KUST HAVE A PAPER COPY, OF PROF OF INSURANCE. Otherwise, you will be ticketed.... Worst, worst agent ever!!!! Should have licences revoked! I'm sorry I ever thought having don as my agent was a good idea. He could careless about his customers, as long as he gets paid. Worst insurance, worst agent ever.
I think it's cute you're trying to blame your incompetency, on the call center. This review is based on my treatment and lack of care from don. My bill has gone up considerably and not a person in that office can answer me?? How pathetic
And no I will not call you again! I shouldn't have to lazy!
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January 2025 by 1954wildfire
I was t-boned by a driver who ran a red light and was traveling at a high rate of speed. My vehicle was a 2019 3500 mega cab Limited edition truck with many aftermarket upgrades.
I called Don from the scene. He immediately began working for me to assure my claim went through with no issues. He gathered documentation regarding my upgrades and presented them to appropriate Allstate representatives. Don explained the condition of the truck and accessories. I had a total replacement policy and he was able to work with my claim and provide a total replacement 2022 3500 mega cab Limited Edition with all upgrades.
Don works tirelessly to represent his clients and assure their claims are solved to their satisfaction.
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December 2024 by Autum Deland
Only cares about money, staff is a joke
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December 2024 by Wendy Blair
Over draft my accounts and dont help at all! All right before christmas. Act like they cant do anything. Then when (i) getup set then its well if you dont have an attitude we will look into. I didnt have one until yall didnt help!!!!! Having probabems since november! Good luck with the jokes.
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October 2024 by kirk lepchenske
Don saved my family hundreds if dollars! He compared policies, and made great recommendations for us.
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August 2024 by James Hall
Very helpful and friendly staff. They also contacted me to make an appointment to go over my renewal if I needed to. I have never had an agency do that. Two thumbs up ? ?
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June 2024 by William Underwood
Answered and updated my insurance very quickly.
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June 2024 by Craig Nalley
One of the best, nicest quickest and easy to work with insurance agents in Pocatello! The whole team is there to support and help you figure out your insurance needs. Definitely recommend if you are looking for an agent.
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April 2024 by Kristina Williams
Don and his staff have always been helpful and transparent when I’ve called with questions!
Appropriately empathetic, kind, courteous, and personable. :)
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February 2024 by Lucy Mosely
I was looking for auto insurance and they were very helpful and patient they answered all my questions. Just great and very pleasant. I would recommend them to friends and family.
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February 2024 by Aaron Merzlock
Don is great! We shopped around and he was less expensive than many others and I kept great coverage!
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January 2024 by Cali R
My husband and I are happy that we switched to Don Bates for our insurance. I love that we are saving money, and I love how amazing working with Don and his team has been. They are kind and care about what is going on with you. They aren't all about making money for themselves and genuinely care about making sure you have all the right insurance you need within your budget. Highly recommend Don Bates with Allstate Insurance!
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December 2023 by Angie Giangrossi
WONDERFUL CUSTOMER SERVICE!! I just got off the phone with Peggy. I am having a little trouble with a auto body shop that replaced a headlight 2 weeks ago that is now malfunctioning. Peggy listened to my situation and was so empathetic and relatable. She was genuinely concerned and the only person during this whole ordeal that has shown any urgency. She is a complete breath of fresh air.
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November 2023 by Mike Crump
Great company. They do whatever they can to get you the best rates they can provide.
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November 2023 by Amber S
Don is the best. He always returns my calls and emails and answers every question I have. I wish I would have found him sooner!
