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March 2025 by Curtis Wood
I come to this store a lot and frankly.I think the customer service is ridiculous. Especially in paint.
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March 2025 by Agent Smith
Off brand walmart wannabe garbage
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March 2025 by Walter H
We love the staff here always nice and willing to help.
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March 2025 by Wes Pakala
There is an older gentleman in the electrical section. He can help you with any problem you have. He is always kind and helpful and I just love seeing him come around to help me whenever I'm in Lowe's.
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February 2025 by Alexey Hlyustov
FOR TRUCK DRIVERS!!!!
By appointment only. If one is there, there will be no
VERY LONG UNLOADING TIME
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February 2025 by Vincent Matlock
Great service!
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February 2025 by Jesse Kyle
Hard to find help , but eventually found someone.
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February 2025 by E C P
Today we found finding an employee to assist frustratingly difficult - the one representative I finally spotted nearby and attempted to approach with my couple questions, at first appeared to try ignoring me while he continued striding away, intently attending to his phone. But after I persisted, following, while asking "Oh hi, hello...oh hi, excuse me, can you by any chance help?" etc, he did eventually pause and look up, and then he did indeed cheerfully point us in the right direction for finding the two products we came in seeking. But then, way over in that correct aisle, we found few suitable possibilities in stock and many blank spaces.
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February 2025 by Anthany McCabe
Recently I shopped at the Lowe’s in Pocatello and had a very disappointing experience with their customer service. While the store had the products I wanted, the trouble started when I went to pay off my Lowe’s credit card. I didn’t have the physical card with me but had all the information on the app.
The employee at the customer service desk made the whole process unnecessarily awkward. He sighed heavily multiple times while I was explaining what I needed, making me feel like I was a nuisance just for trying to pay my bill. I’m not sure if he was having a bad day or if this is typical, but it left me feeling really uncomfortable. It was discouraging to feel like using the card—something Lowe’s promotes—was such an inconvenience.
This kind of customer service makes me hesitant to shop at this location again, let alone use the Lowe’s card in the future. Very poor experience overall.
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January 2025 by Malt Licorice
I went through Lowe’s in hopes I could get my back and front exterior doors replaced. I got a quote, signed up for the credit card, and was assured it would be done 1 month, 2 months tops. Not only did it take 6 MONTHS to get anything at all into the store, everyone apparently didn’t know how to use a phone and never communicated. I’d have to call the store who knew nothing, and told me to call the installers. Call the installers, they didn’t know what was happening. Then I would call customer service and it seemed they were the only ones that ever knew what was going on. Still, I would always get told the door was taking longer. Finally the doors come in, they are going to be installed. After a half a year of waiting, I am so excited and relieved. The day starts off with them telling me they apparently don’t have my backdoor (even though it’s just a basic stock back door). Okay, fine, at least install the front door. They come, start to take apart my doorframe and then realize they can’t do it because of a structural thing. They need to order yet another door. At this point, I’m in tears. I’m so angry and so disappointed. They promise me they will be on it, this will be different, but even with my husband hounding them once a week, it’s still a month and nothing is in, nothing has changed. I call and completely cancel my order. Thank God the refund process only took a month. This was the worst experience I’ve ever had in my life, and the only way you could ever get me to go through Lowe’s again is if you held a gun to my head.
Seriously, for your own sanity and well being, find some other contractor and get the materials yourself. I guarantee it will be done faster, cheaper, and probably better than anything Lowe’s was going to give you anyway.
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January 2025 by bigairtrix2
If you want to feel like a child begging for help shop here. Along with the fact that employees will down talk to you. I wouldn't recommend shopping here. Nor do I understand how they are still in this area. Product is always damaged and they expect full price. Pack sand lowes.
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January 2025 by D. G1
Usually have whatever I need
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January 2025 by George W. Katsilometes
Lindi and Amber were very helpful when I last visited your store. I will give them a top flight reading of 10.
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December 2024 by Doug Cannon
We had a thanksgiving emergency this year! The night before, the oven and stove just up and quit. It was 9:15 pm, and a 30 minute drive to Lowes. We called Debbie on the way, and she said she would be waiting for us. We arrived 15 minutes before closing, and she helped us get just the right stove/oven. We even stayed a little late and they closed, but kept helping us. They loaded it up onto our trailer, and Thanksgiving was saved! Thanks Debbie! Thanks Lowes! Many of the team helped us that day -- thanks to all of you!
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December 2024 by Kevin Mortimer
Great!
