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September 2023 by Rock-it Radio
After selling land off our ranch property, tried to call to find out interest rates on a CD. After a bunch of automated options and then on hold for 15 minutes. Decided to opt out on having them call me back. They never did.
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July 2023 by Kim Ammons
Waiting in line 9 deep...2 tellers...oh boy...its this way constantly. They need more employyes
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May 2023 by Tiffany powell
Really slow service and not very friendly. I do love the employees in rathdrum though. I will not be coming back to this branch.
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May 2023 by Jessica Wahl
Absolutely love this bank. Customer service is always top notch on the phone. The in-person experience is even better. Had to make a rather large purchase in their parking lot for a car and they gave me great advice and had my back. Will stay with STCU forever!!
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January 2023 by Mike Geary
Man I really hate to write this cause I love this place. But the post falls branch is terrible the service is so slow it’s crazy. Really frustrating and I am thinking about going elsewhere.
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December 2022 by Kenzie Waddell
Only go to this location if you want to make a quick deposit, and have every other car that pulls up, with complicated problems, to be helped first. Then told “thanks for your patience”
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December 2022 by Bridgette Danielson
Totally disappointed in STCU. My husband and I have had accounts and loans with them. Recently I applied for a small personal loan in my name only. I have paid off loans early in the past and never been late. First of all they took my app and didn't assign it to a loan officer. One full week later, I called and they took no time in turning down my loan.When I questioned the decision, I was basically told my business didn't matter. We are closing our accounts and moving to where it does matter. When looking for a credit union, I encourage you to find one that can help with all your banking needs. No shared branching here either!
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November 2022 by Dixson Family
The Post Falls branch is consistently a huge disappointment. They seriously lackinh in customer service. If the other STCU branches werent so amazing I would kick STCU to the trash based off of every time i have to interact with them in Post Falls.
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November 2022 by JOHN JAMIE & PAUL DIXSON
The Post Falls branch is consistently a huge disappointment. They seriously lackinh in customer service. If the other STCU branches werent so amazing I would kick STCU to the trash based off of every time i have to interact with them in Post Falls.
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August 2022 by Craig Wies
They are the best, but they need to hold on to folks like McKenzie. She does a super job.
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June 2022 by Maria Wilhelm-Welke
Spokane Teachers Credit Union is not your average credit union. I have banked with them every time I have been home for almost 40 years now. So about 30+ years total now. And the picture below is an example of why. It isn’t about the gift card. It’s about the relationship. I love these people ❤️
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May 2022 by Jolene Carter
Not one to write many reviews, but had an occasion which prompted me to look up STCU and saw reviews. I was a bit surprised to see how "low" they were. To be honest, I didn't read the "low" reviews, as I didn't want to taint mine. What led up to me looking STCU up Was a problem logging in online. It's been frustrating to me, but, it's my own fault and I got to give them kudos for protecting themselves and us. I have been with the Post Falls Branch for at least 10 years. I am pretty critical I'm pretty pickyl, and I got to stay they have done a pretty dang good job with customer service and explaining everything. I'm going to read the reviews after this but I'm guessing it's just one or two people or construction or I don't know something. We did just do I refinance and and that person wasn't overly nice had an edge, however that was the best deal. Otherwise the have been more than Pleasant and helpful. Thank you
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February 2022 by Brittney M.
They love to randomly charge you for stuff like "service fees"and "cash advance" it's crazy that I didn't catch it until now. STCU is known for charging their customers $5 randomly and it's ridiculous. I can have my credit card paid off and they charge for a fee and then I'm paying a interest rate when I haven't used...like wtf. $50 here $50 there they are hella sneaky, I suggest you check your statements when you have a lot of transactions that's when they sneak the charge in. I don't recommend them for a bank. Previously I had a loan through them and they tried to add $900 to my loan and get away with it and when I called they said oh that's not right, obviously they like to charge extra and hope they will get away with it. Pathetic bank they just take take take and not care about their customers
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October 2021 by Corena Osborn
Called Thursday 9/9 for a new debit card (I live in New York currently) and they had it at my door this morning 9/13, super thankful for the help and sense of urgency.
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October 2021 by EDWARD BURSIEL
Good service
