The Post Falls Branch of STCU is highly regarded for its friendly and helpful staff who are always eager to assist customers with their problems. Customers appreciate the positive in-person experience, noting that the staff are happy to see them and offer great advice, especially during significant transactions like car purchases. The bank values building relationships over mere transactions, which fosters strong customer loyalty. Many customers have banked there for years, with some mentioning nearly 40 years of loyalty, citing the trustworthy and caring nature of the staff. While a few reviews mention occasional frustrations with online login issues or a less friendly experience during refinancing, overall, the branch provides excellent customer service. Customers describe the staff as professional, patient, and attentive, often going above expectations. The bank's commitment to protecting customers and maintaining good relationships makes it a preferred choice in the community. Despite minor concerns, the overall impression is of a reliable, friendly, and customer-focused bank.
It's a bank. It's another line. You always have to wait
April 2026
The staff is very knowledgeable about their services and how to use them. Also all are very friendly. Great place for banking!
June 2025
They have 5 open lanes but only one person working the window. Gets so frustrating. Might as well have one lane and window. Do not recommend using this branch. Takes forever to get anything done.
