Verizon in Rigby, ID, operated by Victra, is known for its friendly and helpful staff who strive to provide a positive customer experience. Customers appreciate the knowledgeable store consultants, especially highlighting employees like Mark and Braidon for their outstanding service. Mark is highly recommended for his dedication, going above and beyond to assist customers, even staying longer than expected to ensure issues are resolved. Braidon is also praised for his excellent assistance after customers visited multiple other stores without success, offering outstanding service and support. Customers have had positive experiences with quick repairs, such as fixing phone screens and resolving issues with devices like Samsung phones and watches. Despite occasional challenges like waiting times and staff shortages, the staff members, including Alex, are noted for their professionalism and friendliness. Customers also mention that the store offers a full range of wireless devices, accessories, and device protection options. Overall, the store aims to connect technology to life in a trustworthy and fun way, with many customers leaving satisfied thanks to the staff’s effort and expertise. The store’s commitment to customer satisfaction and quality service makes it a reliable choice for wireless needs.
The staff at the Rigby Idaho store is amazing ! Great customer service, they really went out of their way to give me the best experience! Shout out especially to Abigail and Alex!
March 2026
Grant did an amazing job helping with our new phones.
March 2026
Grant was such great help getting our phones upgraded to the new s26 ultras and getting us the promotions along with them.
