Verizon offers a variety of mobile, 5G home internet, and business services at their Idaho Falls store. Customers appreciate the convenience of scheduling in-store appointments online and the option for same-day pickup or delivery for online orders. Many reviews highlight the excellent customer service, with staff described as amazing and helpful. One customer specifically praised a team member for making the phone setup process smooth. Users report reliable phone service and home internet, with no dropped calls or outages, which they had experienced with other providers. However, there are mentions of long wait times and availability issues, causing some frustration. Overall, customers recommend both the store and Verizon services, expressing satisfaction with their experiences and the support received.
Several visits to Idaho Falls Verizon, we always look for Jesse M. He is amazing! Courteous, patient and willing to go the extra mile to help us. I feel like he's one of our 8 grandkids!
August 2026
Erika was an amazing help today. She had outstanding customer service, was very professional, and gave us great suggestions for the best possible outcome. Very pleased with the interaction and very grateful for her help! Thank you Erika!
July 2026
River has been very helpful and great to work with!
