“If you’re looking for a bike shop with the best customer service, Trek Bicycle Twin Falls is the place. I was on a mountain biking road trip from San Diego to Idaho and damage the front rim of my mountain bike. I searched several cities along the way for replacement rim calling at least 25 different bike shops and nobody had this rim in stock. I had about given up, but tried the Trek bicycle shop in Twin Falls and spoke with Walter, the manager. He was extremely helpful on the phone and after a search through his inventory of rims, I was told he had one in stock. However, there was a dilemma. I was several hours away from Twin Falls and would not arrive in time before the store closed at 5 o’clock. However, Walter reassured me that he would figure out a way to get the rim in my hands and offered to come back and open up the store for me even though I wasn’t arriving until 9 PM. This was beyond anything I could’ve expected and thanks to the shop and Walter, I am happily back on the trails with my bike. I highly recommend the bike shop.”
“Great experience looking at ebikes. I went in with an idea of what I wanted, they let me test ride the bikes that I had on my list and were very knowledgeable and able to answer my questions. Never felt pushed or pressured to buy and left feeling very happy with my purchase and the experience as a whole.”
“Chris is the man the myth & a legend! Traveling doing a big bike trip, broke my hub and Chris squeezed me in and fixed the ambiguous noise ! Highly recommend this shop if you’re in a bind or traveling by like me !”