“If you’re looking for a bike shop with the best customer service, Trek Bicycle Twin Falls is the place. I was on a mountain biking road trip from San Diego to Idaho and damage the front rim of my mountain bike. I searched several cities along the way for replacement rim calling at least 25 different bike shops and nobody had this rim in stock. I had about given up, but tried the Trek bicycle shop in Twin Falls and spoke with Walter, the manager. He was extremely helpful on the phone and after a search through his inventory of rims, I was told he had one in stock. However, there was a dilemma. I was several hours away from Twin Falls and would not arrive in time before the store closed at 5 o’clock. However, Walter reassured me that he would figure out a way to get the rim in my hands and offered to come back and open up the store for me even though I wasn’t arriving until 9 PM. This was beyond anything I could’ve expected and thanks to the shop and Walter, I am happily back on the trails with my bike. I highly recommend the bike shop.”
“Great folks.. Steve and others were awesome to work with.. They're the exclusive Cannondale distributor in Twin, and they don't let it go to their head.. I spotted a good deal on a high-end bike, and they handled the ordering process, setup, and gave me a call within a week.. A small factory defect, they took care of it.. I highly recommend Epic Ride in Twin Falls.. you won't be disappointed.”
“Bull Moose rented us e-bikes for our wedding guests and they were so nice! Our guests loved having them to explore town. BM even filmed a how-to video for our guests so they knew how to use them. We highly recommend them!”