Verizon's store in Twin Falls is dedicated to meeting all mobile, 5G home internet, and business needs. Customers can easily schedule in-store appointments or place online orders for convenient pick-up, free 2-day shipping, express lockers, or same-day delivery when available. Reviews highlight exceptional customer service, with specific mentions of staff members like Minerva, Jade, and Michelle. Minerva is praised for her ability to resolve complex issues efficiently, while Jade is recognized for her empathy and kindness, especially in helping a customer recover lost photos. Michelle has also received commendations for going above and beyond in her assistance. Customers appreciate the support and care shown by the team, which contributes to a positive experience. Daniel is noted for providing the best service encountered in Verizon customer support, further emphasizing the store's commitment to quality service. Overall, the staff's dedication to helping customers and resolving issues has made a strong impression, making Verizon a reliable choice for mobile and internet needs.
We came in looking to switch carriers and was helped by Natalie. She was awesome! Answered all of our questions, was very upfront and transparent about everything which is what we were lacking at our previous cell phone carrier. We left with brand new phones and a new plan that was cheaper than our previous one.
August 2025
Was in town visiting family when my wife's phone died. No wait when we went in and staff was very helpful with handling a warranty replacement. We ended up upgrading and saving money surprisingly. Would recommend this location.
July 2025
Our truck broke down in front of their store. As we were pushing it to a safer spot, a very kind gentleman ran out and helped us push it to a parking spot. That was a very kind gesture that we will never forget!!
