FP Mailing Solutions
Mailbox CentersHours:
140 N Mitchell Ct # 200, Addison IL 60101 Hours
About FP Mailing Solutions
FP Mailing Solutions provides postage meters that customers find simple and time-saving for mailing tasks. Once set up, the service is reliable. Some customer service representatives are noted as fantastic, friendly, and helpful, making customers feel valued and resolving issues quickly. A local third-party representative was also exceptionally helpful. However, the company receives severe criticism for its customer support processes. Many report that reaching service, retention, or cancellation departments is nearly impossible, often involving long wait times and disconnections. Sales is frequently the only department available. There are alarming accounts of extreme difficulty canceling service and returning equipment, including failed instructions and unreceived return boxes. In at least one case, this led to legal threats over an unused meter, causing significant customer distress. The overall experience is mixed, with praise for helpful individuals but strong warnings about systemic support and cancellation failures.
Most Recent Reviews
January 2024
Been at a few offices with different machines. I love the ease of the touch screen.
September 2023
I used an FP postage meter while I worked at an incense factory in Chicago. It made adding postage to a stack of letters really simple and saved a lot of time manually stamping. I wish I had one when I was an intern at church!
September 2022
Once you're set up, you're good. But to get servicing, its an issue...customer support/retention/cancellation is all nearly impossible unless you hope to wait 40 minutes and don't get disconnected. The only department who would get on the call would be sales...which is disappointing.
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