-
February 2024 by Luis Torres
Magnificent attention and service
-
January 2024 by Matt P
Horrible customer service. Plus they put your screen protector on crooked and when it starts to bubble and come up they say they can't do anything and you have to get another screen protector. Horrible service, they can't even put a screen protector on right. Do not trust the people here to even touch your phone or your going to end up paying for something that isn't your fault.
-
January 2024 by Christine Kilfoil
Spent over 3 hours between Saturday and Monday at this location to get a new phone. Even after trouble shooting they literally said that they gave up trying to order me a new phone.
-
December 2023 by Chuck Zich
This is a great location, Elizabeth is awesome. I had to switch out an unlocked phone that wasn't working and she gave me all the options, was super clear and concise and got me out pretty quickly. I've been to this location a bunch of times and they are always super helpful and it's worth making the extra trek to ensure you leave there with everything the way you want it. The store is very clean and spacious and the wait times are usually short. Highly Recommended!!
-
November 2023 by Jordan Weiss
Prompt and helpful. Anthony was very helpful. Store was clean.
-
November 2023 by C N
We went there with questions about our bill. They were of no help at all. They sent us to another store.
-
October 2023 by Edwin R
Kamal was incredibly helpful and patient when helping me set up and transfer my phone to the iphone 15, ran into some issues due to an apple software update but Kamal and the manager (i can’t recall his name) stayed almost 30 minutes after closing to ensure my new phones were set up and working. Best service from any phone carrier i’ve ever had!!!
-
July 2023 by Ryne Urbanowicz
Elizabeth was great! She answered all of our questions and was so helpful for what we needed! Will definitely be coming back to this store.
-
June 2023 by karol krzos
I visited the store seeking assistance after having a poor experience at another location, where a dishonest salesperson added an extra line and other add-ons that I didn't request, inflating my bill. I spoke to someone from customer service and asked for help. I was told to call customer support to resolve it, a real waste of my time. I wouldn't recommend this place to anyone.
-
May 2023 by Brian C
Terrible service and tech support. Took over two hours to switch a phone, which was already purchased earlier. And when we tried to change a phone number on the plan, they screwed it up so bad that the system locked them out from fixing it. Said to go to Schaumburg location the next day to see if they could help. Plus they don't carry cases for the phones they sell.
-
December 2022 by Anne L
Beware of purchasing here, we bought a phone for our daughter’s birthday, we decided then to upgrade 3 more of our phones because of the quote the salesperson gave to us. We then got our first bill and the billing was incorrect. We called the store and they said they would straighten it out, 2 more months went by with multiple calls to customer service and the store. Customer service said they should honor the quote. The store refused to honor their own quote and said it was an error and we should have never received that quote. We went back and forth for more months and they said again they would not honor THEIR OWN QUOTE!
-
November 2022 by Husain Basir
Very upset, this location is not owned by Verizon it a franchise. The employees will add a new line and charge you for everything but not associate anything to your account. You still have to call Verizon customer service. I had to call and cancel the new account under my name and then go through the process again for getting my new device on my account and with the number transferred over. Also had to re-do everything online with updating my plan. What was the point of this store if they are just going to mess your account up and you have to spend hours fixing with customer services Verizon Corp. I recommend to just call sales off Verizon number and order your equipment online.
-
September 2022 by Anthony Reboletti
Herb was amazing. He helped me out big time. He took his time to show me what to do and also wrote everything down that he showed me.
-
August 2022 by Jacqualyn Irmen
What can I say about Verizon, they are very much lacking in many ways. In the last few years my service has pooped out. Not like it use to be. Now in an out all the time.
-
August 2022 by Chong Lee
They have no clue what their talking about, especially promotions.
