Verizon at Addison is known for its excellent customer service and knowledgeable staff. The store offers a range of mobile, 5G home internet, and business solutions. Customers have praised employees like Herb and Elizabeth for their patience and willingness to help. Herb has been noted for his attentive support, taking the time to address concerns and even contacting Apple support to resolve issues. Elizabeth has been recognized for her clear communication and efficiency in assisting customers with phone exchanges. Kamal has also received praise for his dedication, staying after hours to ensure customers successfully set up their new devices. The store is described as clean, spacious, and typically has short wait times, making it a convenient place for various mobile needs. Customers appreciate the option to schedule in-store appointments or place online orders for pickup, making the shopping experience even easier. Overall, Verizon at Addison is highly recommended for its friendly atmosphere and reliable service.
The store was clean and organized and the staff was on point. I appreciate Salah's help.
March 2026
Staff was exceptionally helpful with our complicated transactions.
January 2026
Emma, the store manager, provided outstanding customer service. She helped resolve issues with my four new line accounts that another Verizon store said they couldn’t handle. She was professional, and extremely helpful ♥️
