Floor & Decor is a store specializing in hard surface flooring, offering a wide variety of tiles, wood, and stone products at everyday low prices. They emphasize their direct sourcing practices, guaranteeing customers receive quality products at competitive rates. The store provides free design services and caters to professional clients through a dedicated PRO services team. Customer experiences at this location have shown a mix of feedback. While some customers praise the knowledgeable staff and their satisfaction with purchases, others express frustration with the store's customer service. Difficulties in reaching the store by phone, lengthy wait times, and issues with order processing have been reported. Customers have also encountered problems with inventory accuracy and delivery scheduling, resulting in delays. Despite these challenges, there are positive interactions worth noting. Ashton has been highlighted for his exceptional assistance, helping customers find flooring samples and providing friendly, patient service. Leyna has also received praise for her help with returns, ensuring a smooth process. Customers appreciate the availability of a wide selection of products and the option for a full refund within 90 days. The store has acknowledged some concerns and taken steps to address them, such as waiving a delivery charge in certain situations.
? the staff, friendly without being obsequious. Found exactly what I was looking for.
October 2024
Everyone I encountered was friendly, and helpful. I found what I needed and was able to source the quantity I needed at this location.
September 2024
I have been to a few locations for floor and decor,but this location has truly been the best. The customer service here has been exceptional, specially from Leyna who helped us out with our returns and made sure we got it done smoothly.
